Arbor View Communities

Positive Reviews:

• Many reviewers express gratitude for the caring and family-like atmosphere provided by the staff, highlighting individuals who have been particularly supportive.
• Activities and the community environment are frequently praised, with specific mention of the joy and engagement they bring to residents.
• The staff's experience and longevity are noted as positives, contributing to a warm and inviting community.
• Some reviewers appreciate the leadership and the efforts made to make both residents and their families feel supported and cared for.

Negative Reviews:

• Concerns are raised about the facility's handling of COVID-19 precautions and the proper use of PPE, with some calling the approach careless.
• Criticisms are directed towards the Memory Care unit, with reports of inadequate patient care, hygiene, and nutrition.
• Some reviewers report experiencing or witnessing elder abuse and neglect within the facility, including poor hygiene and lack of compassion from the staff.
• There are complaints about the facility's response to feedback and the overall quality of care provided to residents.

Mixed Reviews:

• While some reviews highlight the staff as being like family and commend the care provided, others find fault with the facility's management and rate increases.
• The quality of care in the main building receives some praise, but there are significant concerns about the Memory Care unit's standards.