Arbor Terrace Shrewsbury

Positive Reviews:

• Many reviewers describe the facility as an excellent place for senior care, highlighting its cleanliness, beautiful environment, and the variety of activities available for residents.
• Staff members, including the management team, are frequently praised for their caring, attentive, and professional demeanor. Specific mentions of staff going above and beyond to assist families and residents, even when they decided not to use the facility.
• The facility's approach to C19 protocols and the overall safety and well-being of its residents have been commended.
• Several reviewers have noted the positive impact the facility has had on their loved ones, mentioning improvements in happiness and involvement in activities.
• The Memory Care services received mixed reviews, with some highlighting the exceptional care and attention provided to their loved ones.

Negative Reviews:

• One review criticized the facility for hosting a loud outdoor party, suggesting a lack of consideration for neighbors and questioning the adherence to safety protocols.
• Another review explicitly advised against sending loved ones to the facility's Memory Care, citing a lack of medically trained staff to properly deal with people with Dementia.
• A past review expressed dissatisfaction with the memory care facility, hoping for improvements since their parents' departure.

Overall Sentiment:

The majority of reviews for Arbor Terrace Shrewsbury are overwhelmingly positive, with many families and professionals within the senior care industry recommending the facility for its high-quality care, beautiful environment, and dedicated staff. While there are a few negative remarks, they are significantly outnumbered by positive experiences shared by reviewers.