Arbor Terrace Of Johns Creek

Impressions of the Facility and Staff: Visitors and family members consistently praise the cleanliness of the facility and the friendliness and professionalism of the staff. Many note the warm, welcoming atmosphere and the sense of community among residents. The staff is described as responsive, helpful, and genuinely caring, making residents feel at home.

Quality of Care: Reviews highlight the high level of care provided, including personalized attention and engagement in activities. Families appreciate the facility's efforts to accommodate residents' needs and preferences, especially during transitions between different levels of care. The care team is commended for their compassion, professionalism, and dedication to residents' well-being.

Management and Staff Responsiveness: Positive feedback is given for the management's openness and availability to address questions and concerns. The leadership is described as steady, with a care team that shows the type of compassion and responsibility desired for loved ones. Recent management in memory care receives special mention for excellent service.

Facility Amenities and Services: The facility is praised for its cleanliness, excellent food variety, and engaging activities program. The environment is likened to a cruise ship, with a vibrant community atmosphere. Special appreciation is shown for the facility's efforts to keep residents safe and engaged during the COVID-19 pandemic, including implementing visiting and safety measures.

Overall Satisfaction: Families express gratitude for the peace of mind provided by the facility, noting significant improvements in their loved ones' social engagement and health. The facility's ability to create a caring and supportive environment for both residents and their families is highly valued. Arbor Terrace is frequently recommended for those seeking assisted living or memory care services.