Arbor Terrace Of Asheville

Residents and their families have shared overwhelmingly positive experiences at Arbor Terrace, highlighting the exceptional care and attention provided by the staff across various departments, including administrative, nursing, dietary, and maintenance teams. The facility is praised for its well-trained staff, especially in caring for dementia patients, and for creating a welcoming and engaging environment through a variety of activities.

Many reviews emphasize the sense of community and home Arbor Terrace offers, with one resident calling it "HOME" and another noting that "Everybody knows me here!" The staff's attentiveness and responsiveness are frequently mentioned, with families feeling reassured by the level of care their loved ones receive. The facility's cleanliness, attractive decor, and lovely garden are also highlighted, contributing to the overall positive living experience.

During the challenging times of the pandemic, Arbor Terrace was commended for its outstanding efforts to keep residents and staff safe while maintaining communication with families. The quality of food, the range of social activities, and the personal touches, such as serving grits at breakfast for a resident, are appreciated details that make Arbor Terrace stand out.

Prospective residents and their families have found the staff, particularly mentioned were Susan Fairbairn and Lisa, to be professional, accommodating, and genuinely caring. The facility's approach to care is described as thoughtful, compassionate, and tailored to individual needs, making it a highly recommended choice for those seeking a supportive and nurturing environment for their loved ones.