Arbor Terrace Mountainside

Positive Highlights:

• Beautiful assisted living facility with warm, caring staff.
• Remarkable COVID-19 management, with no losses through Oct 2021.
• Staff described as compassionate, helpful, and making residents feel like family.
• Facilities are immaculate, bright, cheerful, and tastefully decorated.
• High praise for the leadership team and staff for their dedication and care.
• Residents and families form a supportive "Arbor Family".
• Memory care and assistance with daily activities highly valued by family members.
• Great communication and responsiveness to issues.
• Staff praised for going the extra mile to accommodate family connections during the pandemic.

Criticisms:

• Consistent complaints about the quality of food, with no improvement despite feedback.
• One report of poor quality care leading to a resident's injury, with a perceived lack of accountability from the facility.

Overall Sentiment:

Arbor Terrace Mountainside receives overwhelming praise for its caring staff, beautiful facilities, and effective management, especially during the COVID-19 pandemic. While there are significant accolades for the care provided, especially in memory care and assisted living, there are concerns about food quality and an isolated report of inadequate care. The community is highly recommended by most reviewers for its dedication to resident well-being and family support.