Arbor Terrace Middletown

Arbor Terrace has received a variety of reviews from residents, their families, and even employees, highlighting the community's commitment to safety, care, and accommodation, especially during challenging times like the COVID-19 pandemic. Many have praised the facility for its responsiveness, fair pricing, and thorough knowledge in assisting families with the transition into assisted living, particularly for those requiring memory care.

Residents and visitors alike have been impressed by the quality of the facility, describing it as beautiful, clean, and inviting, with modern rooms and decor set in a peaceful, park-like outdoor setting. The community is noted for its quality service, dedicated professional staff, and significant, stimulating programs and activities that cater to the residents' needs.

However, not all experiences have been positive. One review detailed a family's frustration with the facility's handling of a COVID-19 outbreak, criticizing the lack of communication and transparency from the management. Another review from a former employee highlighted concerns about sanitation and staff behavior.

Despite these criticisms, many reviews have focused on the positive aspects of living or working at Arbor Terrace. The staff is frequently mentioned for their caring and respectful treatment of residents, and the community is praised for its great energy, atmosphere, and the genuine care it provides. The facility's location, close to shopping and with great amenities like a billiards room, adds to its appeal.

Overall, Arbor Terrace is recommended by many as a senior living community that offers a complete range of services from independent living to assisted living and memory care, with most residents and their families expressing satisfaction with the care and environment provided.