Arbor Terrace Crabapple

Positive Reviews:

• Many reviewers have praised Arbor Terrace at Crabapple for improving the quality of life for its residents, highlighting the friendly staff, engaging activities, and beautiful facilities.
• Special recognition was given to staff members for going above and beyond in their care and assistance, including personal anecdotes of staff helping with doctor's appointments and making new residents feel welcomed.
• The facility's environment, including its gardens and outdoor spaces, was noted as particularly impressive, contributing to a welcoming atmosphere for both residents and their visiting families.
• Several reviews mentioned the positive impact of the community's pet therapy dog, Toby, who brings joy to the residents.
• The executive director and other staff members were commended for their empathetic and personalized approach to care, making families feel supported through the transition to assisted living.

Negative Reviews:

• One review expressed dissatisfaction with the management, alleging neglect and a decline in the quality of care provided to the residents.
• Concerns were raised about the presence of the owner's dog, which was described as a potential tripping hazard and disruptive due to barking.

Overall Impressions:

• Arbor Terrace at Crabapple generally receives high praise for its staff, facilities, and the quality of life it offers to residents.
• Most reviewers recommend the facility for its caring environment, engaging activities, and the sense of community it fosters among residents.
• While there are isolated complaints regarding management and the presence of a dog, the majority of feedback is overwhelmingly positive, highlighting the facility's commitment to resident care and satisfaction.