Arbor Oaks Terrace Memory Care

Reviews of Arbor Oaks Terrace Memory Care Residence offer a mixed perspective, highlighting both commendable and concerning aspects of the facility and its management.

• Several reviewers praise the staff's dedication and care, noting the excellent treatment of residents and the strong sense of community. Positive experiences include the facility's efforts to maintain a safe environment during COVID-19, with creative solutions for family visits and a variety of engaging activities for residents.
• One review appreciates the facility's cleanliness, the caring nature of the staff, and the proactive measures taken to ensure the well-being of both residents and staff amidst the pandemic.
• Conversely, some reviews express dissatisfaction with the facility's management and staffing levels. Concerns include misleading marketing information, difficulty in contacting administrators, and a perceived lack of integrity. One reviewer specifically criticizes the handling of medication and supervision, alleging neglect and miscommunication.
• Another critical review describes a negative experience with the facility's care, suggesting a lack of proper attention and care for their family member.
• Despite the criticisms, many employees express pride in their work, highlighting a loving and supportive environment for both residents and staff. They commend the leadership and the positive impact on residents' lives.

In summary, while Arbor Oaks Terrace Memory Care Residence receives high marks for its caring staff and community-oriented approach, concerns about management practices, staffing, and resident care warrant attention. Prospective residents and their families may need to weigh these factors carefully.