📞 Call for pricing and availability: (800) 780-8101

Arbor Glen Care Center

1033 E Arrow Hwy, Glendora, CA 91740

Memory Care Nursing Home Skilled Nursing Rehabilitation
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(800) 780-8101
Care Types Pricing About Services and Amenities Nursing Home Info Neighborhood Reviews
Pricing About Amenities Reviews (800) 780-8101

For Pricing & Availability

(800) 780-8101

To Reach a Resident

(626) 963-7531

Estimated Pricing

Studio
Estimated $4,325

Price Comparison

  • Average City Price: $4,657
  • Average State Price: $5,647
  • Average National Price: $5,673

    • Arbor Glen Care Center Description

    Arbor Glen Care Center is a community that offers memory care, nursing care, skilled nursing and rehabilitation and is located in the small town of Charter Oak, California and is part of the Ensign Services network of communities. Residents who live at the facility are able to choose from a range of studio room layouts.

    The community has an average rating of 7.3 out of 10 making it the 3rd highest rated community in the city out of 7 communities. See more information on reviews.

    The Nursing Home at this community has a 2 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.

    To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.

    For pricing & availability call (800) 780-8101

    Find a Senior Community that Best Fits Your Needs

    Care Types at Community

    This community offers the following types of care

    Memory Care

    Memory care offers specialized support for seniors with Alzheimer's and dementia, focusing on safety, personalized care, and enhancing life quality.

    View other Memory Care communities in Glendora

    Nursing Home

    Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.

    View other Nursing Home communities in Glendora

    Skilled Nursing

    Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.

    View other Skilled Nursing communities in Glendora

    Community Reviews

    6.8
    Arbor Glen Care Center
    Based on My Caring Plan's proprietary scoring, including 80 reviews across the web

    Ranking

  • Ranking in City: 3 out of 7 communities in Glendora
  • Ranking in State: 2835 out of 3640 communities in CA

    • Food and Dining B

    Facility and Grounds A

    Care A

    Staff A

    Cleanliness A

    Employee Reviews

    6.2
    Ensign Services
    Based on My Caring Plan's proprietary scoring, including 558 reviews across the web

    The following insights are from employees that work in California

    Employee Pay B

    Employee Staff B

    Employee Culture B

    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    Reviews for Arbor Glen Care Center show a mix of experiences, ranging from highly positive to deeply negative. Some reviewers praise the facility for its cleanliness, professional and compassionate staff, and effective rehabilitation services. They highlight the dedication of the nursing and therapy departments, the welcoming environment, and the facility's ability to provide a comforting and professional atmosphere for both residents and their families. Positive experiences also include detailed accounts of personal care and recovery, with specific staff members being commended for their kindness and expertise.

    On the other hand, some reviews express significant dissatisfaction with aspects of care, staffing, and management. Concerns include inadequate pain management, insufficient hygiene care, and a lack of personalized attention. Complaints about the facility being understaffed, issues with medication management, and poor communication are also mentioned. One review specifically criticizes the facility's visitation policies and the attitude of certain staff members.

    Despite the criticisms, many reviews emphasize the facility's efforts to improve and the positive impact of its services on residents' recovery and well-being. The rehabilitation department receives particular praise for its effectiveness in helping residents regain mobility and independence. The facility's cleanliness and recent renovations are also noted as positive aspects.

    Overall, while Arbor Glen Care Center has received a range of feedback, many reviewers recommend the facility for its caring staff, clean environment, and successful rehabilitation services. However, some reviews suggest there is room for improvement in communication, staffing, and adherence to individual care plans.

    Reviews

    There are currently no reviews that were left on My Caring Plan

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    Health

    Short-term rehabilitation

    Therapists

    In-house therapy team

    Skilled nursing

    Long-term care

    Activities

    Art

    Games

    Variety of activities

    Excursions

    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 2
    Health inspection rating: 1
    Staffing rating: 4
    Quality measure rating: 5
    Long-term quality measure rating: 5
    Short-term quality measure rating: 4

    Nursing Home Overview

    Participation date: April 1, 1973
    Ownership type: For Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 98
    Total current residents: 88
    Facility is located in a hospital: No
    Automatic sprinkler system: Yes
    Resident and family council: Resident

    Facility Incident, Complaints and Fines

    Number of facility incidents: 4
    Number of substantiated complaints: 14
    Number of payment denials: 0
    Number of fines: 1
    Total cost of fines: $9750

    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2021-08-11 2021-09-09 F Emergency Preparedness Deficiencies List the names and contact information of those in the facility.
    2021-08-11 2021-09-09 E Smoke Deficiencies Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    2021-08-11 2021-09-09 D Smoke Deficiencies Have properly installed hallway dispensers for alcohol-based hand rub.
    2021-08-11 2021-09-09 E Smoke Deficiencies Construct fire resistant interior walls.
    2021-08-11 2021-09-09 D Smoke Deficiencies Install an approved automatic sprinkler system.
    2021-08-11 2021-09-09 F Smoke Deficiencies Properly install and monitor supervisory attachments on automatic sprinkler systems.
    2021-08-11 2021-09-09 D Services Deficiencies Have properly installed electrical wiring and gas equipment.
    2021-08-11 2021-09-09 F Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.
    2018-02-28 2018-04-23 C Emergency Preparedness Deficiencies Include a process for Emergency Preparedness collaboration.
    2018-02-28 2018-04-23 C Emergency Preparedness Deficiencies Establish policies and procedures for medical documentation.
    2018-02-28 2018-04-23 C Emergency Preparedness Deficiencies Establish roles under a Waiver declared by secretary.
    2018-02-28 2018-04-23 C Emergency Preparedness Deficiencies Conduct testing and exercise requirements.
    2018-02-28 2018-04-23 C Emergency Preparedness Deficiencies Implement emergency and standby power systems.
    2018-02-28 2018-04-23 C Emergency Preparedness Deficiencies Meet the requirements of an integrated health system.
    2018-02-28 2018-04-23 E Smoke Deficiencies Construct fire resistant interior walls.
    2018-02-28 2018-04-23 F Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.

    Health Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2023-05-02 2023-06-09 D Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2023-03-29 2023-04-30 D Resident Rights Deficiencies Reasonably accommodate the needs and preferences of each resident.
    2023-03-29 2023-04-30 D Resident Rights Deficiencies Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    2023-03-29 2023-04-30 D Resident Rights Deficiencies Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    2023-03-29 2023-04-30 D Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2023-03-29 2023-04-30 E Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2023-03-29 2023-04-30 G Quality of Life and Care Deficiencies Provide safe, appropriate pain management for a resident who requires such services.
    2022-10-07 2022-11-25 D Resident Assessment and Care Planning Deficiencies Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    2022-10-04 2022-11-18 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    2022-08-22 2022-09-19 E Resident Rights Deficiencies Provide immediate access to any resident.
    2022-08-22 2022-09-19 E Quality of Life and Care Deficiencies Provide care and assistance to perform activities of daily living for any resident who is unable.
    2022-08-22 2022-09-19 E Administration Deficiencies Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    2022-08-11 2022-09-10 E Quality of Life and Care Deficiencies Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
    2021-08-12 2021-10-08 E Resident Rights Deficiencies Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    2021-08-12 2021-10-08 D Resident Rights Deficiencies Give the resident's representative the ability to exercise the resident's rights.
    2021-08-12 2021-10-08 D Resident Rights Deficiencies Reasonably accommodate the needs and preferences of each resident.
    2021-08-12 2021-10-08 E Resident Rights Deficiencies Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
    2021-08-12 2021-10-08 D Resident Rights Deficiencies Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    2021-08-12 2021-10-08 E Resident Rights Deficiencies Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    2021-08-12 2021-10-08 E Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2021-08-12 2021-10-08 E Quality of Life and Care Deficiencies Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
    2021-08-12 2021-10-08 E Quality of Life and Care Deficiencies Provide care and assistance to perform activities of daily living for any resident who is unable.
    2021-08-12 2021-10-08 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2021-08-12 2021-10-08 D Quality of Life and Care Deficiencies Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    2021-08-12 2021-10-08 E Nursing and Physician Services Deficiencies Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    2021-08-12 2021-10-08 E Nursing and Physician Services Deficiencies Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    2021-08-12 2021-10-08 E Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2021-08-12 2021-10-08 E Administration Deficiencies Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    2021-08-12 2021-10-08 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-08-12 2021-10-08 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    2021-08-12 2021-10-08 E Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2021-08-12 2021-10-08 E Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2022-04-05 2022-05-20 E Resident Rights Deficiencies Inform each resident of his or her visitation rights and ensure that all visitors enjoy equal visitation privileges.
    2021-09-14 2021-10-14 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-09-14 2021-10-14 D Infection Control Deficiencies Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
    2022-06-02 2022-06-08 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2022-03-22 2022-04-25 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2022-03-22 2022-04-25 D Quality of Life and Care Deficiencies Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    2021-12-10 2022-03-17 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    2021-12-10 2022-03-17 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Respond appropriately to all alleged violations.
    2019-03-14 2019-04-16 D Resident Rights Deficiencies Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    2019-03-14 2019-04-16 D Resident Assessment and Care Planning Deficiencies Ensure services provided by the nursing facility meet professional standards of quality.
    2019-03-14 2019-04-16 D Quality of Life and Care Deficiencies Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
    2019-03-14 2019-04-16 D Quality of Life and Care Deficiencies Provide appropriate foot care.
    2019-03-14 2019-04-16 E Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2019-03-14 2019-04-16 E Quality of Life and Care Deficiencies Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    2019-03-14 2019-04-16 D Quality of Life and Care Deficiencies Provide safe and appropriate respiratory care for a resident when needed.
    2019-03-14 2019-04-16 E Quality of Life and Care Deficiencies Provide safe, appropriate pain management for a resident who requires such services.
    2019-03-14 2019-04-16 D Quality of Life and Care Deficiencies Provide safe, appropriate dialysis care/services for a resident who requires such services.
    2019-03-14 2019-04-16 D Pharmacy Service Deficiencies Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    2019-03-14 2019-04-16 E Pharmacy Service Deficiencies Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    2019-03-14 2019-04-16 D Pharmacy Service Deficiencies Ensure medication error rates are not 5 percent or greater.
    2019-03-14 2019-04-16 D Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2021-02-25 2021-03-09 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2020-09-10 2020-09-30 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2018-03-05 2018-04-23 D Resident Rights Deficiencies Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    2018-03-05 2018-04-23 D Resident Rights Deficiencies Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    2018-03-05 2018-04-23 E Resident Assessment and Care Planning Deficiencies Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
    2018-03-05 2018-04-23 D Resident Assessment and Care Planning Deficiencies Ensure each resident receives an accurate assessment.
    2018-03-05 2018-04-23 E Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2018-03-05 2018-04-23 D Resident Assessment and Care Planning Deficiencies Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    2018-03-05 2018-04-23 D Resident Assessment and Care Planning Deficiencies Ensure services provided by the nursing facility meet professional standards of quality.
    2018-03-05 2018-04-23 E Quality of Life and Care Deficiencies Honor each resident's preferences, choices, values and beliefs.
    2018-03-05 2018-04-23 D Quality of Life and Care Deficiencies Provide activities to meet all resident's needs.
    2018-03-05 2018-04-23 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2018-03-05 2018-04-23 E Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2018-03-05 2018-04-23 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2018-03-05 2018-04-23 E Pharmacy Service Deficiencies Ensure medication error rates are not 5 percent or greater.
    2018-03-05 2018-04-23 E Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2018-03-05 2018-04-23 D Infection Control Deficiencies Provide and implement an infection prevention and control program.

    Fines

    Fine Date Fine Amount
    2020-03-20 $17,114
    2020-09-10 $9,750

    What is in the Neighborhood

    General Area Overview
    • The closest city is Charter Oak which is 0.3 miles away and has a population of 9,310 (very small town).
    • The average income is $69,557, which is high compared to other zip codes.
    • Weather
      • High Temperature: 85
      • Low Temperature: 58
      • Average Temperature: 71.2
      • Day Breakdown: The area gets 42 days of rain and 322 days of sun
      • Precipitation: 0.4 inches a year

    Health and Safety Overview
    • The crime rate is 4.98 per 100 people which is high compared to other cities.
      • Violent Crime: 0.75 incidents per 100 people
      • Property Crime: 2.61 incidents per 100 people
      • Drug-Related Crime: 0.74 incidents per 100 people
    • The average life expectancy in zip code is 80.56 years old, which is very high compared to other zip codes.
    • Air Quality: Good Days 18.0, Moderate Days 131.0, Unhealthy for Sensitive Groups Days 21.0, Unhealthy Days 12.0, Very Unhealthy Days 0.0, Hazardous Days 0.0

    Click the button above to explore the neighborhood

    Supermarkets

    Sam's Club
    0.7 miles away
    Vons 2007
    0.8 miles away
    Costco
    1.0 miles away
    ALDI
    1.0 miles away
    Walmart Supercenter
    1.1 miles away

    None Found

    Bus Stations

    Foothill Transit 492
    0.1 miles away
    Foothill
    1.2 miles away

    Banks

    Chase
    0.9 miles away
    Bank of the West
    0.9 miles away
    Wells Fargo
    1.0 miles away
    Citizens Bank
    2.1 miles away
    U.S. Bank
    2.2 miles away

    Hospitals

    San Dimas Community Hospital
    0.7 miles away
    Glendora Community Hospital
    1.8 miles away
    Emergency Room
    1.9 miles away
    Foothill Presbyterian Hospital
    2.3 miles away
    Inter-Community Hospital
    3.1 miles away

    Pharmacies

    Walmart Pharmacy
    1.2 miles away
    CVS Pharmacy
    2.1 miles away
    Rite Aid
    2.2 miles away
    Walgreens
    2.2 miles away
    Sierra pharmacy
    2.5 miles away

    Dentists

    Azusa Family Dental
    3.0 miles away
    Covina Family Dental
    3.1 miles away
    Bright Now! Dental
    3.2 miles away
    West Covina Dental Group and Orthodontics
    3.4 miles away
    Hanawalt Dental
    4.2 miles away

    Parks

    Lone Hill Park
    0.5 miles away
    Gladstone Park
    0.6 miles away
    Briggs Point Park
    0.7 miles away
    South Hills Wilderness Area
    0.8 miles away
    Louie Pompei Memorial Sports Park
    0.8 miles away

    Places of Worship

    La Iglesia de Nuestra Señora la Reina de los Ángeles
    23.0 miles away
    Thien Hau Temple
    23.0 miles away

    Shopping

    Plaza West Covina
    5.5 miles away
    Buena Vista Marketspace
    8.1 miles away
    Seasons Place
    8.4 miles away
    Montclair Plaza
    8.7 miles away
    Westfield Santa Anita Mall
    11.9 miles away

    Culture

    Bonita Center for the Arts
    1.2 miles away
    ampitheater
    3.1 miles away
    Haugh Performing Arts Center
    3.2 miles away
    Millard Sheets Art Center
    4.8 miles away
    Candlelight Theater
    6.9 miles away

    Restaurants

    Olive Garden
    0.9 miles away
    Blaze Pizza
    0.9 miles away
    Coco's
    1.0 miles away
    IHOP
    1.0 miles away
    Zendejas
    1.4 miles away

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    Google map of Arbor Glen Care Center

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