Apex Secure Care Brownfield

Negative Experiences:

• Reports of neglect including not providing showers, meals on time, and throwing away food.
• Staff described as rude and unprofessional.
• Concerns about patient safety and health, including severe infections leading to hospitalization.
• Communication issues reported, including not being informed about a resident's status and being hung up on.
• Some residents feel like they are in a "mini prison" and describe the environment as horrible.
• General dissatisfaction with the care provided, with some calling the place a disgrace and accusing it of prioritizing money over genuine care.

Positive Experiences:

• Some staff members are appreciated for their teamwork, dedication, and friendly demeanor.
• Residents feel a sense of family among the staff, with specific mentions of staff members being helpful and open to communication.
• Improvements in the facility and care have been noted by some, including better weight management and health outcomes for residents.
• Visitors have observed a busy, well-kept environment with polite and hard-working staff.

Mixed Reviews:

• While some reviews highlight improvements and positive staff interactions, others strongly criticize the facility for neglect and poor management.
• The facility's response to health emergencies and overall care standards are major points of contention among reviewers.