Angels Senior Living At New Tampa

Positive Reviews:

• Many reviewers express deep appreciation for the compassionate and dedicated care their loved ones receive, particularly highlighting the memory care services.
• Staff members, including Shawnette Moll, Shawnah Cox, Kesha, Jackie, Sam, and others, are frequently praised for their exceptional support and kindness.
• Several families have noted the facility's cleanliness, the range of activities available for residents, and the overall positive atmosphere.
• Some reviewers have shared personal stories of how staff members went above and beyond to assist with transitions, paperwork, and making residents feel at home.
• One reviewer mentioned the facility's attentiveness to COVID precautions and the personalized care their family member received during the move-in process.

Negative Reviews:

• Concerns have been raised about the management's handling of Medicaid billing and a perceived lack of competent staff.
• Some reviews criticize the facility for being unorganized, understaffed, and for hiring individuals without proper training or qualifications, particularly in medication administration.
• There are complaints about the work environment, including high staff turnover, lack of benefits, and insufficient hours for employees.
• A few reviewers have expressed dissatisfaction with the management's care for employees and the quality of care provided to residents.

Mixed Feedback:

• While many reviews praise the staff and care provided, there are significant concerns about management practices and staff training.
• The facility is described as clean and well-maintained with a variety of activities, but some families and employees express frustration with operational aspects.