Angel Oaks Nursing and Rehabilitation Center

Angel Oaks has received a mix of reviews from visitors and family members of residents. Many praise the staff for their compassion and dedication. Kyeisha and Bonnie are highlighted for their exceptional care and support, making difficult situations more bearable. Baylie Wise is commended for her knowledge and assistance in transferring residents, leading to noticeable improvements. Kesha, a nursing assistant, is also mentioned for her outstanding personal care, making residents feel uniquely attended to.

Visitors have found the facility to be friendly and inviting, with some noting remarkable recoveries and improvements in their loved ones, such as a 98-year-old resident who was able to walk with a walker after physical therapy. The activities staff and other aides like Keisha are recognized for treating residents like their own family, contributing to a homely atmosphere.

However, there are significant concerns regarding the facility's management and certain aspects of care. Some reviews describe experiences of neglect, unprofessional behavior from the nursing staff, and inadequate responses to health issues, including a failure to promptly address symptoms of COVID-19. Complaints about the facility include poor food quality, lack of cleanliness, and issues with sanitation and pest control. The inconsistency in visitor management and the lack of adherence to privacy laws are also mentioned.

While some reviews highly recommend Angel Oaks for its caring staff and effective rehabilitation services, others urge caution due to experiences of neglect and management issues. The facility appears to have both dedicated caregivers who make residents feel at home and areas that require significant improvement.