Andrew Residence

Positive Aspects:

• Offers a wide array of programs and amenities including fitness rooms, personal trainers, music rooms, personal lessons, and dietary services.
• Provides health and mental health housing with specialized programming for substance abuse and social and mental health support.
• Commended for creating a supportive community environment for residents and staff, particularly noted in its role as a mental health residence.
• Accommodates adults with disabilities, offering living quarters within a large facility.

Areas for Improvement:

• Concerns over bedroom privacy and the need for improvements in living space configurations.
• Reports of mold presence and dissatisfaction with meal quality, specifically cold sandwiches.
• Feedback on the need for better professionalism among staff and a focus on resident care over staff interests.
• Issues with the handling of personal mail and financial arrangements for residents, including the management of personal funds.
• Experiences of inequity and mistreatment among residents, with reports of a class system based on family wealth influencing the quality of care and amenities provided.
• Facility maintenance concerns, including the need for new carpeting and updates to the living environment.

Mixed Experiences:

• Some residents report a satisfactory stay, acknowledging it as a better option than alternatives, despite not being entirely happy.
• Varied experiences as both a resident and employee highlight systemic issues with staff treatment and allegations of injustice within the facility.