American House Westland Joy

Many reviews highlight the exceptional staff and care at American House, mentioning the kindness, compassion, and attentiveness of everyone from the director to the medical team, kitchen staff, and housekeeping. Residents and their families feel welcomed, valued, and part of a family atmosphere, with specific praise for the staff's efforts to cater to individual likes, dislikes, and needs.

Several reviewers note the wide range of activities available, even during challenging times like the COVID-19 pandemic, helping residents stay engaged and active. The cleanliness, safety measures, and quality of facilities, including dining areas and apartments, are frequently commended.

While most feedback is overwhelmingly positive, one review does express concerns about the Med Team's organization and turnover, suggesting that those in need of assistance might look elsewhere. However, this view appears to be an exception among the generally glowing testimonials.

The community's efforts to ensure a welcoming, warm environment and the peace of mind it provides to families are consistently praised. The availability of amenities, activities, and healthcare options, along with the quality of meals and the overall lifestyle offered, are highlighted as key factors in the satisfaction of residents and their families.

Overall, American House is described as a top-notch place for seniors, offering a blend of professional care, a supportive community, and a range of services and activities that cater to the well-being and happiness of its residents.