American House Westland Hunter

Positive Feedback:

• Many reviewers praise the cleanliness of the facility and the friendliness of the staff, highlighting the community's welcoming atmosphere.
• Specific staff members are commended for their exceptional service, making residents feel like family and accommodating their needs promptly and efficiently.
• The facility's efforts to personalize living spaces and cater to individual preferences, such as dietary needs, are well-received.
• Activities and decorations for holidays and special occasions create a vibrant community spirit.
• Some family members noted significant improvements in their loved ones' social interactions and overall happiness since moving in.

Criticisms:

• Several reviews express dissatisfaction with the subcontracted healthcare services, citing delayed response times and unprofessional behavior.
• There are concerns about the management's responsiveness to complaints, particularly regarding the provision of meals and medication management.
• One review mentions negative interactions with a staff member in the kitchen, impacting the overall atmosphere for residents.
• A serious complaint involves the facility's handling of a resident's declining health and communication issues surrounding the resident's passing.

General Observations:

• The facility is described as clean and well-maintained, with suggestions for minor improvements such as additional elevators.
• Most residents and their families have had positive experiences, feeling supported and cared for by the staff.
• However, there are significant concerns regarding specific aspects of care and communication that potential residents and their families should consider.