American House Troy

Positive Aspects:

• Staff are described as caring, helpful, and create a sense of community.
• Facility is clean, well-maintained, and well-decorated with comfortable rooms.
• Food is generally praised for its quality.
• Activities and outings are available and appreciated by residents.
• Residents enjoy the company of both staff and other residents, creating a warm and welcoming environment.
• Some residents appreciate the ability to have pets.
• Medical and support teams are noted for their friendliness and efficiency.
• Location is convenient, with easy access to local shops and amenities.

Negative Aspects:

• One resident's adjustable bed has been broken for an extended period, impacting their quality of life.
• Some residents have experienced rudeness over the phone.
• Concerns about the dining service, including running out of food and not catering to dietary restrictions like lactose intolerance.
• Staffing issues have led to meals being delivered to rooms, which has not been satisfactory for all.
• Rent increases and additional charges for new services have been a concern for some.

Mixed Feedback:

• While many reviews praise the food, there are complaints about the variety and quality of meals, particularly vegetables and dinner options.
• The activities program is highly rated, though some suggest improvements could be made in other areas.

Overall, American House in Troy receives a mix of positive feedback for its caring staff, clean and comfortable environment, and range of activities, alongside some concerns regarding meal service and specific resident needs.