American House Macedonia

The reviews for American House, a senior living facility, present a mixed picture of resident experiences and family observations. Positive feedback highlights the dedication and kindness of the staff, including the Executive Director, sales team, maintenance head, kitchen staff, and housekeeping. Many reviewers appreciate the warm welcome, attentiveness to residents' needs, and the facility's clean and beautiful environment. The efforts during the Covid pandemic to prioritize residents' health and safety, along with improved menus and activities as restrictions eased, were also commended.

However, several reviews express significant concerns about the quality of care, including issues with medication management, responsiveness to resident needs, and overall cleanliness. Complaints about staff behavior, including rudeness and neglect, were noted, alongside dissatisfaction with the facility's management and a perceived decline in service quality following a change in ownership. Some reviewers reported negative experiences with overmedication, falls, missing items, and unsanitary conditions, leading them to move their loved ones out of the facility.

Despite these criticisms, some reviews note positive changes under new leadership, describing the facility as warm, inviting, and well-maintained. The clinical team's responsiveness and the range of activities offered were highlighted as strengths. Additionally, the sense of community and the personal attention from staff, including the Director of Wellness, were aspects that some families found reassuring.

In summary, while American House has received praise for its environment, staff dedication, and efforts to improve resident life, there are also significant concerns about care quality, staff behavior, and facility management that potential residents and their families should consider.