American House Lebanon

Positive Reviews:

• Many reviewers have praised the care and attention provided by the staff at Elmcroft, highlighting their dedication and the positive impact on residents and their families. Specific staff members have been mentioned for their exceptional service and care.
• Several reviews commend the facility for its welcoming and family-like atmosphere, making both residents and their families feel at home and well cared for.
• The activities and programs available for residents have been positively noted, with specific mention of the efforts to engage residents in meaningful and enjoyable activities.
• Some reviewers have specifically recommended Elmcroft as a great place for family members, citing the staff's professionalism and the quality of care provided.

Negative Reviews:

• One review reports a serious concern regarding neglectful behavior, including issues with cleanliness and medication management, leading to the decision to remove their family member from the facility.
• Concerns have been raised about the health and safety of residents, with one reviewer mentioning a delay in medical attention that resulted in a hospitalization.
• A suggestion was made for the improvement of activities and outings for memory care residents, indicating a need for more engaging and life-enriching options.

General Feedback:

• Elmcroft has received mixed reviews, with many highlighting the exceptional care and dedication of the staff, while a few have raised concerns about specific issues related to resident care and safety.
• The facility is generally regarded as a nice place with good programs and activities for residents, contributing to a positive living environment.
• Overall, the feedback suggests that while there are areas for improvement, many families have had positive experiences with the care provided at Elmcroft.