American House Kingsport

Elmcroft has received mixed reviews from residents and their families. Some praise the facility for its wonderful staff and the care they provide, highlighting how residents are kept busy and feel at home. The staff is described as extremely nice, attentive, and caring, contributing to a warm and inviting community atmosphere. Many recommend Elmcroft for its excellent service and the positive impact it has on residents' lives.

However, a significant concern among some reviews is the quality of the meals provided. Complaints include unappetizing meals, with some residents feeling the need to order out despite the high cost of living at the facility. The issue with meals is a major point of dissatisfaction, especially considering the importance of mealtime for residents. Despite these concerns, the management and employees are generally described as nice and caring.

There are also concerns about the facility's management, with reports of frequent changes in executive directors and some issues with care quality, including medication management and incident reporting. Despite these challenges, some staff members are specifically praised for their patient, thoughtful, and loving care towards residents.

On a positive note, American House, associated with Elmcroft, has been commended for hosting exceptional events with great food and for the staff's dedication to going above and beyond for residents. New residents have expressed satisfaction with their decision to move in, enjoying the staff's helpfulness, the food, and the events offered.

In summary, while Elmcroft and American House have many advocates for their care and community, there are areas of concern, particularly regarding meal quality and some aspects of management and care. These reviews highlight the importance of addressing these issues to ensure the well-being and satisfaction of all residents.