American House Jackson

Positive Reviews:

• Facility described as beautiful with professional and detailed staff.
• Outstanding service noted, with respectful treatment of residents and consistent management.
• Some reviewers highlighted specific staff members for making transfers and visits amazing and informative.
• Residents and their families express love for the community, mentioning activities like bingo and weekly outings.
• High praise for the care provided, with recommendations for Elmcroft based on excellent resident care.
• Visitors and volunteers find the community welcoming, with kind staff and well-planned events.
• Some staff members express joy in working with the residents and pride in the caring environment.

Negative Reviews:

• Concerns raised about the work environment and lack of care from administration and some nurses.
• Issues with communication, inappropriate behavior from administration, and concerns over resident safety and care.
• Some family members felt excluded from care decisions and were unhappy with unauthorized medical actions.
• Allegations of unprofessional behavior by the administrator and concerns about the quality of management under new leadership.
• Reports of the facility accepting residents without the capability to provide promised care, leading to dissatisfaction.

Mixed Reviews:

• While many reviews praise the staff and community, others express significant concerns about management and care quality.
• The facility has both staunch defenders and critics, indicating varied experiences among residents, families, and staff.