American House Grand Rapids

Positive Reviews:

• Residents find Baldwin House to be the best facility in the area for independent living, citing superior accommodations, budget-friendly pricing, friendly and caring staff, a variety of social events, and delicious meals prepared by a master chef.
• Many appreciate the friendly community, excellent staff, and the variety of activities available.
• The location is praised for being convenient, close to essential stores like Meijer and Walgreens.
• Family members of residents have had very satisfying experiences, noting the great care their loved ones received and the responsiveness and personal interest of the staff, including the Executive Director.
• During challenging times, such as the COVID-19 pandemic, the staff was commended for keeping residents safe through strict safety measures.
• The dining experience is highlighted for its lovely dining area, delicious and well-balanced meals, and friendly dining staff.

Negative Reviews:

• Some criticisms include perceived unethical treatment of employees and prioritization of profits over residents' comfort and quality of life, especially after management changes.
• Changes made by the new owner, American House, have reportedly led to residents feeling more isolated due to the discontinuation of social gatherings like the morning coffee hour and changes to meal plans that may not be affordable for everyone.
• A potential employee expressed disappointment after being introduced to residents as a new hire but then not officially hired.

Mixed Reviews:

• While many reviews are overwhelmingly positive about the living experience, amenities, and staff at Baldwin House, there are concerns about changes under new management and treatment of employees.