American House Fort Myers

Positive Reviews:

• American House is praised for its beautiful decoration, well-maintained environment, and the kindness and accommodation of its support staff and physical therapy team.
• Activities coordinator and culinary staff are commended for going above and beyond in their efforts to engage and assist residents.
• The Life Enrichment Director is highlighted for her passion and dedication to bringing joy and new experiences to the residents, contributing to a happy and fun atmosphere.
• Facilities are described as gorgeous, with a spa-like environment, delicious food, attentive dining staff, and a quick and caring response from the nursing staff.
• Staff and facility receive high praise for their kindness, compassion, and exceptional care, making residents feel valued and well-cared for.
• The facility is recommended for its five-star service, friendly staff, and comfortable atmosphere, especially noted during a celebration for a resident's 110th birthday.

Negative Reviews:

• Concerns are raised about the facility not being a skilled nursing facility and not suitable for those requiring more care than assisted living, respite care, and rehab.
• Issues with management and staff, including incompetence, disrespect towards residents and employees, and illegal practices in medication administration.
• Unprofessional treatment of staff by managers and a lack of organization within the facility are criticized.
• Some families experienced negative changes in their loved ones' health due to medication management and felt their concerns were dismissed by the staff.
• Concerns about the safety of a designated smoking area located offsite and without supervision.
• A "revolving door" of incompetent staff is mentioned, suggesting a lack of consistent and quality care over time.

General Advice:

• Prospective residents and their families are advised to be advocates for their loved ones and to conduct thorough research before choosing a facility.
• It's recommended to be aware of the level of care needed and to ensure the facility can provide appropriate support.
• Understanding the facility's policies, especially regarding medication management and designated areas for activities such as smoking, is crucial.