American House Coconut Point

Negative Aspects:

• Several reviews mention poor food quality and rude kitchen staff.
• Complaints about the overall staff competence, describing them as incompetent and unhelpful.
• Issues with emergency response times and lack of care, particularly in memory care and assisted living sections.
• Problems with call buttons not being answered, leading to concerns about resident safety and care.
• Communication issues, especially regarding updates to power of attorney (POA) and during emergencies.
• High staff turnover and a general sense of disorganization and carelessness among the staff.

Positive Aspects:

• Many reviews praise the facility's aesthetics, describing it as beautiful, clean, and state-of-the-art.
• Christmas decorations and the overall environment receive positive mentions.
• Some staff members, specifically mentioned by name, are highlighted for their helpfulness and positive impact during the transition and residency periods.
• The location is appreciated for its proximity to hospitals, shopping, and restaurants.
• Residents and their families enjoy the variety of activities and the welcoming community.
• The facility's amenities, such as the pool and theater, are well-regarded.

Mixed Reviews:

• While some reviews highlight excellent experiences with staff and the transition process, others express significant dissatisfaction with the level of care and staff responsiveness.
• The facility's cleanliness and aesthetics are consistently praised, yet the quality of care and staff competence are frequently criticized.