American House Cedarlake

Positive Reviews:

• Staff at American House, including during the quarantine period, have been described as kind, passionate, and understanding, ensuring successful and safe transitions for residents.
• Visitors and residents have noted the friendly and attentive staff, excellent food prepared by a commendable chef, and adherence to safety precautions including mask-wearing.
• Cedarlake Village is praised for its unique family atmosphere, cleanliness, resident-led tours, and dedicated staff focused on keeping costs down while providing excellent care and security.
• Entertainers and visitors find the facilities beautiful and well-maintained, with friendly residents and staff who are familiar with everyone by name.
• American House is recommended for its open areas, sunlight, beautiful cafe, convenient amenities, and daily arranged activities and excursions.
• General appreciation for the wonderful facilities, fantastic staff, and great environment for residents at various communities.

Negative Reviews:

• Some residents have expressed dissatisfaction with the quality of food and lack of decent meal choices.
• Concerns about the absence of security during late hours and the need for residents to provide their own WiFi service.
• Building layout can be confusing, and some staff members, particularly at the front desk, have been described as rude.

General Feedback:

• Communities like Cedarlake Village and American House are highlighted for their efforts in creating a welcoming and secure environment for seniors.
• Despite some criticisms, the overall sentiment towards these senior living communities is positive, with many families and visitors recommending them for their loved ones.