American Grand Assisted Living Suites

Positive Reviews:

• Many reviewers praise American Grand for its beautiful and clean facility, highlighting the friendly and efficient staff.
• Residents and their families appreciate the comfortable surroundings, the variety of activities, and the quality of food provided.
• Several reviews commend the caring, educated, and dedicated staff, noting the elegant and upscale environment that ensures residents receive the best possible care.
• Visitors and families are impressed by the professional decor and the overall atmosphere, which makes them feel confident and secure about the care their loved ones receive.

Negative Reviews:

• Some reviews express dissatisfaction with management and staff, citing unfulfilled promises and concerns over the handling of resident safety and well-being.
• There are reports of residents feeling unsafe due to unchecked behavior from other residents, leading to fear and isolation.
• Concerns about poorly trained staff and negligence, with some families experiencing distressing situations where their loved ones were left without necessary care and assistance.
• A reviewer describes a particularly troubling experience regarding the lack of compassionate care towards the end of their loved one's life, highlighting the need for more compassionate staff.

Mixed Feedback:

• While many reviews are overwhelmingly positive, praising the facility and staff, there are significant concerns about specific aspects of care and management that need attention.
• The facility is recommended by several reviewers for its amenities and staff, but there are calls for improvements in staff training and resident safety measures.