Amber Hills

Negative Review: One reviewer expressed significant dissatisfaction with the facility, citing unprofessional behavior from the director, subpar care, and issues with staff, including pictures of staff sleeping during shifts. They mentioned that their family has filed several complaints with the state and highlighted a specific incident where the director threatened actions against a resident following a complaint.

Positive Reviews: Many reviewers shared positive experiences, highlighting the friendliness and professionalism of the staff, the quality of care, and the range of activities available. Specific praise was given to the activities director for being encouraging and joyful. Residents and their families appreciate the attentive care, kindness, and the facility's commitment to their well-being. The facility was described as a wonderful community, with beautiful decorations, and a welcoming environment. Several reviews mentioned improvements and positive changes over the years, making it an enjoyable place to live and work.

Resident Satisfaction: Residents expressed satisfaction with living at the facility, mentioning great food, fun activities, and overall good care. One resident appreciated the help with personal care tasks from the activity director and mentioned the director's helpfulness in various matters. Another resident highlighted the enjoyment of bingo and winning prizes, recommending the facility to others.

Staff and Environment: The staff was consistently described as friendly, helpful, and courteous, contributing to a very welcoming environment. The facility was noted for its busy schedule, fun activities, and efforts to take residents out for shopping and other activities. Long-term association with the facility was mentioned by a reviewer who has been there for 14 years and hopes to retire from there, indicating a strong community and positive work environment.