Alto Alpharetta

Positive Reviews:

• Legacy's staff, including the Administrator Wayman, received high praise for their attentiveness and personal involvement with residents.
• Kandie was commended for her kindness and welcoming nature, contributing to a positive experience for a new resident.
• Several reviewers highlighted the excellent care, beautiful decor, and well-kept environment at Alto Senior Living. The activities director, Trent Willis, was particularly noted for his genuine interaction and warmth towards residents.
• Jeannette Rodgers, the Executive Director of Alto Senior Living, was lauded for her tireless encouragement, support, and active interest in both residents and their families.
• One reviewer appreciated the compassion and resolution of concerns by the staff at Alto, emphasizing a family-like environment.

Negative Reviews:

• One review criticized the management and work environment, mentioning disrespect towards workers and lack of responsiveness to concerns.
• Concerns were raised about the low resident satisfaction and questionable management practices, including the hiring of an administrator previously involved in a financial fraud case.
• Several reviews expressed dissatisfaction with the current state of Alto Senior Living, citing high staff turnover, reliance on agency workers, and a decline in the quality of care since new management took over.
• Specific complaints were made about the nursing administrator and wellness nurse, with reports of residents being out of medication and staff frequently being unavailable.

Mixed Reviews:

• One reviewer provided a before-and-after perspective, initially praising the facility for its warm and homey common areas and responsive management, but later criticizing the dramatic turnover and decline in care quality under new management.