Altercare Transitional Care Of The Western Reserve

Summary of Reviews:

• Some facilities allow family members to visit spouses with COVID-19.
• Therapy services received praise, but communication and proactive patient care were criticized, highlighting issues with callbacks and basic care like showering.
• Altercare of the Western Reserve was commended for its attentive nursing staff, variety of social opportunities, and proactive physical therapy, though there were concerns about missed showers.
• Altercare of Stow faced criticism for misleading practices regarding STNA classes, with reports of applicants being used as aides without the promised training.
• Staffing issues were a common complaint, with reports of new aides and nurses leading to neglect and disrespectful behavior towards patients and families.
• One facility was criticized for being short-staffed and not providing adequate care, prompting a family to move their loved one to a different location.
• While care quality was generally praised, there were significant concerns about billing practices, particularly regarding charges for days after discharge.
• Long-term referrals to one building have never led to disappointment, indicating satisfaction with the care provided.
• Complaints about insufficient and inexperienced staff were noted, along with management issues, affecting the quality of care and staff morale.
• A personal account of a poor experience highlighted issues with nursing staff behavior, response times, and overall care quality, despite excellent rehabilitation services.