Altercare Somerset

Negative Reviews:

• Some reviewers expressed extreme dissatisfaction, citing unprofessional behavior, including poor communication and management practices.
• Concerns were raised about the level of care and professionalism, with instances of inadequate discharge processes and lack of proper paperwork for Medicaid.
• Staffing issues were mentioned, including being short-staffed and delays in medication administration.
• Some staff members were described as rude, and there were complaints about the facility's environment not being homelike and lacking in resident engagement.
• There were reports of neglect towards patient needs and safety, including inadequate fall prevention measures.
• Communication issues with corporate offices and difficulties in setting up essential services like landline installation were highlighted.

Positive Reviews:

• Many reviewers praised the caring and compassionate nature of the nursing staff and aides.
• Specific employees were commended for their dedication and the positive impact they had on residents' lives.
• The facility was recommended by several reviewers for its quality of care, cleanliness, and resident engagement activities.
• Employees expressed satisfaction with their workplace, highlighting a family-like atmosphere, respect, and appreciation from management.
• Altercare Somerset was specifically praised for its staff, cleanliness, and the rights and activities provided to residents.

Mixed Reviews:

• While some reviews highlighted excellent care and staff, others pointed out significant flaws in management and care practices.
• The facility received both recommendations for its compassionate care and criticism for its handling of professional duties and resident safety.