Alta Ridge Memory Care In Sandy

Positive Feedback:

• Many reviewers describe the community as fun, clean, and safe, with a welcoming and caring staff.
• Staff, including nurses, administrators, and the activities director, are praised for their professionalism, kindness, and dedication to residents.
• Residents enjoy a variety of activities, movies, crafts, and social events that encourage making friends and staying active.
• Family members appreciate the facility's efforts to maintain communication and provide video chats during the pandemic, highlighting the staff's thoughtfulness.
• Several reviews commend the facility for its cleanliness, organization, and the friendly atmosphere created by the staff.
• Management and new staff are credited with significantly improving the facility, making it a happier place for residents.

Negative Feedback:

• One review criticizes the facility for poor bookkeeping and billing practices, particularly after a resident's death.
• Concerns about cleanliness and understaffing are mentioned, with one reviewer describing the facility as constantly dirty and accusing it of neglect.
• Another review expresses dissatisfaction with certain staff members, specifically mentioning an incident with a maintenance worker.
• A reviewer, claiming to be a former employee, strongly advises against the facility, citing issues with care quality, staffing, and resident treatment.

Overall:

While many reviews of Alta Ridge Assisted Living are positive, praising the staff's care and the facility's environment, there are significant concerns about cleanliness, staffing, and management practices. Prospective residents and their families should consider both the positive experiences and the issues raised when making a decision.