All American Assisted Living At Washington Township

Positive Feedback:

• Many families have expressed satisfaction with their decision to move their loved ones to All American Assisted Living, highlighting the sense of security and community it provides.
• Staff members, including those involved in activities and the kitchen team, are frequently praised for their dedication, care, and the positive impact they have on residents.
• Residents enjoy a variety of activities, make wonderful friendships, and appreciate the quality of food provided.
• The facility is commended for its cleanliness, warm environment, and the quality of care, especially during challenging times like the COVID-19 pandemic.
• Some residents have shown remarkable improvements in their health and socialization since moving in.

Critical Feedback:

• There are concerns about staffing levels, with one review specifically stating that the facility is not staffed enough.
• A significant complaint involves a decline in service quality following a change in management, including issues with medication dispensing, communication, and response times to call pendants.
• One family reported a particularly distressing experience where their loved one was allegedly not taken care of as promised, leading to the resident being unable to return to the facility after a hospital stay.

Mixed Feedback:

• While many reviews are overwhelmingly positive, praising the staff and the facility, there are notable exceptions that highlight areas in need of improvement, particularly in communication and staffing.
• The facility is described as beautiful, but there are critical notes regarding the level of care provided during illness and management practices.