Alexandria Place

Positive Reviews:

• Many reviewers express gratitude for the caring and respectful staff, highlighting their dedication to the residents' well-being.
• Several reviews commend the facility for its responsiveness to concerns and problems, ensuring they are addressed promptly.
• Family members appreciate the regular updates and the efforts made to keep residents safe, especially during the lockdown, with one noting the absence of COVID cases among patients.
• Some reviewers have had long-term positive experiences, with their loved ones residing at the facility for years, feeling loved and treated like family.
• One reviewer specifically praises the facility for making their grandmother feel at home and building strong relationships with the staff.

Negative Reviews:

• Critics of the facility describe it as a poor choice, citing issues with cleanliness, staff competence, and resident care, including serious allegations of neglect and incompetence.
• Some reviews express frustration with the facility's visitation policies and communication, feeling that their loved ones are being inadequately cared for or even "held hostage."
• There are complaints about the facility's handling of staff conflicts and the alleged unfair treatment of employees, which some believe impacts the quality of care.
• One reviewer shares a personal experience of being unfairly dismissed from their job at the facility due to illness, suggesting a need for better management practices.

Mixed Feedback:

• While some reviewers have nothing but praise for the staff and the care provided, others warn against placing loved ones in the facility, citing their own negative experiences.
• The facility receives both commendations for being a wonderful place for loved ones and criticisms for alleged neglect and poor management.