Alexandria Manor Ii

Positive Reviews:

• Many reviewers praise the caring and personable staff at Alexandria Manor, highlighting their dedication to ensuring residents' well-being.
• Specific staff members, including the director and other key personnel, are frequently mentioned for their exceptional care, work ethic, and ability to manage the facility effectively.
• Several reviews commend the facility for maintaining a clean environment and keeping residents safe during the Covid pandemic, with one noting the facility remained Covid-free.
• The facility is described as having a family feel, with staff showing compassion, empathy, and professionalism towards residents and their families.
• One long-term resident expresses contentment with living at the facility, praising the hardworking and kind staff.

Negative Reviews:

• Some reviews criticize the facility for poor communication between administrators, staff, and families, particularly concerning the safety and care of residents.
• Concerns are raised about the facility's security, with one incident involving a resident who was a fall risk experiencing a fall shortly after admission.
• Complaints about the facility include inadequate activities, especially on weekends, and issues with room amenities and space.
• There are allegations of staff behaving unprofessionally, including being rude to residents and visitors, and not responding promptly to needs.
• One review claims the facility does not conduct thorough background checks on employees, raising concerns about resident safety and security.
• An incident of alleged abuse by an employee that was not reported to the state is mentioned, leading to distrust in the facility's care.

Mixed Feedback:

• While many reviews highlight the excellent care and dedication of the staff, others express serious concerns about safety, security, and the overall management of the facility.
• The facility is both commended for its compassionate care and criticized for aspects of its operation and staff behavior.