Alcoeur Gardens of Toms River

Positive Reviews:

• Staff at Alcoeur Gardens are described as fantastic, loving, and caring, providing a homie family feeling.
• Residents with Alzheimer’s benefit from the “at home” like environment, which is said to have a positive effect.
• The level of care is impressive, with caregivers being friendly, caring, and keeping family members well informed.
• During the pandemic, communication was excellent, ensuring families could stay in touch through FaceTime and receive photos.
• The facility is praised for its more personal approach to care due to its smaller size, creating a home-like environment.
• Staff is recognized for their kindness, compassion, and ability to cater to individual needs of the residents.
• Working with Alcoeur Gardens is described as a wonderful experience by a hospice care coordinator, highlighting the staff and management’s kindness, patience, and compassion.

Negative Reviews:

• Concerns were raised about the adequacy of staffing, especially at night, and the ability to handle emergencies or provide true care to all residents.
• There were claims of the director/owner being frequently absent, which could impact the facility’s management.
• It was reported that the facility might not be equipped to handle residents requiring assistance with activities of daily living, especially those who are taller or heavier, or those with even slight agitation due to dementia.