Alcoeur Gardens at Toms River

Positive Reviews:

• Staff described as fantastic, loving, and caring, providing a homie family feeling.
• Residents with Alzheimer’s benefit from the “at home” like environment, showing positive effects.
• High level of care noted, with caregivers being friendly, caring, and keeping family members well informed.
• Facility praised for its personal approach to care due to its smaller size, creating a more home-like environment.
• Communication during the pandemic was highlighted as amazing, with efforts made to keep families connected through FaceTime.
• Kindness and compassion of the staff were emphasized, with a good level of care for residents.
• Working with Alcoeur Gardens as a hospice care coordinator described as a wonderful experience, noting the staff and management’s kindness, patience, and compassion.

Negative Reviews:

• Concerns raised about staffing levels, particularly at night, and the ability to accommodate emergencies or provide true care to all residents.
• Director/owner reportedly often absent, which may affect operational oversight.
• Facility may not be equipped to handle residents requiring significant assistance with daily living activities, especially those who are taller or heavier, or those with even slight agitation due to dementia.

Mixed Experiences:

• While the home and staff were praised, there was disappointment in the facility’s inability to accommodate a resident’s needs, leading to their removal after a short stay.