Albuquerque Grand Senior Living

Negative Reviews:

• Described as an unsafe, old multi-level student dormitory unsuitable for seniors.
• Accusations of human rights violations for both residents and staff, unprofessional management, and issues with pay for staff.
• Complaints about management's lack of experience with medicine or senior care, and a decline in care quality since a change in director.
• Reports of bed bugs, poor food quality, non-functional internet, and issues with air conditioning leading to hospitalization.
• Allegations of financial misconduct, including withholding refunds and security deposits, and attempting to charge for non-existent damages.
• Facility described as filthy, with malfunctioning elevators, roach infestations, and unsanitary conditions.
• Quality of life and care has reportedly declined, with complaints about working conditions leading to staff turnover.

Positive Reviews:

• Some staff members described as caring and dedicated to the well-being of residents.
• Residents and their families have expressed gratitude for the care and happiness provided to their loved ones.
• The community is described as a great place where staff and residents interact well, creating a family-like atmosphere.
• Positive remarks about the community culture, location, and the effort made to make the facility feel like a home rather than a hotel.
• Some reviewers highlighted the rewarding experience of working with the seniors and the opportunity for personal and professional growth.

Mixed Reviews:

• While some reviews praise the staff and community, others criticize the management and administrative practices.
• Concerns about financial practices and the handling of deposits and refunds contrast with positive experiences of care and community.