Album Benbrook

Summary of Reviews:

• Several residents have reported a negative experience, citing issues such as poor management, unresolved maintenance requests, and unfulfilled promises regarding amenities and lease incentives.
• One review mentioned a problem with pests, specifically roaches, and expressed frustration over the management's failure to effectively address the issue despite multiple complaints.
• Concerns were raised about the lack of communication and transparency from the management, especially regarding the refund of deposits and the handling of maintenance issues following an electrical storm that damaged several facilities.
• Some residents feel that the community does not live up to its advertised standards, particularly in terms of being an active 55+ community, as some amenities are not accessible or in working condition.
• However, there are also positive reviews highlighting the friendly and helpful staff, well-maintained property, and the sense of safety and security within the community.
• One resident specifically praised the community for its effective communication and the reliability of provided amenities, such as internet service, despite experiencing some delays due to new construction.

Overall, the reviews present a mixed view of the community, with some residents expressing satisfaction with their living experience, while others highlight significant areas for improvement, particularly in terms of management responsiveness and maintenance of facilities.