Alaris Health At The Fountains - North Campus

Reviews of the Alaris facility have shown a wide range of experiences, from highly positive to deeply concerning. Some visitors and residents have praised the facility for its clean environment, helpful and friendly nursing staff, and excellent physical therapy treatment. They've highlighted the attentiveness and professionalism of the staff, including the rehabilitation and discharge teams, which have significantly contributed to positive recovery experiences.

However, several reviews have raised serious issues regarding patient care and facility management. Concerns include negligence in following prescribed diets and medication schedules, unprofessional behavior from some staff members, and a lack of proper hygiene and care for residents. There have been alarming reports of rapid health deterioration among permanent residents, with accusations of inadequate medical oversight and inexperienced staff leading to potential harm. Complaints about cold food, unattended dietary restrictions, and overall neglect have been recurrent themes.

Some reviewers have expressed frustration with the facility's response to feedback, noting a perceived effort to remove negative reviews rather than address the underlying issues. The inconsistency in care quality, particularly in dietary management and medication administration, has led to repeated hospital readmissions for some residents. The lack of compassion and professionalism from certain staff members has been highlighted as a significant concern, impacting the overall experience and safety of the residents.

While there are instances of satisfaction with the care provided, the negative experiences shared by many underscore the need for thorough evaluation and consideration before choosing Alaris for long-term or rehabilitation care. The mixed reviews suggest a facility with potential but also with critical areas that require immediate attention and improvement.