Adult Living At Rosebrook

Negative Reviews:

• Concerns about inadequate COVID-19 protocols, with reports of residents contracting the virus due to lack of mask mandates and vaccination requirements.
• Instances of perceived incompetence, with a specific case where a resident's illness was allegedly not promptly addressed, leading to hospitalization and eventual passing.
• Allegations of unprofessional behavior by staff, including neglect and rudeness.
• Reports of employees stealing from residents, with claims of inadequate response from management until external intervention.
• Accusations of the facility violating HIPAA laws and not taking sufficient disciplinary action against staff who broke these laws.
• Complaints about inadequate staffing and the administration's focus on profit over resident care.
• Feedback on the facility's decor being cluttered and chaotic, with specific mention of an unpleasant odor in one of the apartments.

Positive Reviews:

• Some visitors observed that residents seem content and well-cared for, noting the facility's cleanliness and orderly environment.
• Positive experiences shared by a family appreciating the care their mother received, highlighting the cleanliness of the facility, the professionalism and kindness of the staff, and the comprehensive care coordination.
• Positive mention of the physical therapy services provided, specifically noting the frequency and quality of care.

Mixed Feedback:

• One review criticized a family member's account of their experience working at the facility, suggesting a lack of professionalism and commitment.
• Another review simply advises potential clients to seek care for their loved ones elsewhere without providing specific details.