Adelphi Nursing And Rehabilitation Center

Reviews of the facility have been mixed, with several concerns raised by family members, former employees, and residents. Key issues include:

• Difficulty in contacting residents, with one family unable to reach their loved one since their arrival.
• Complaints about spoiled food and unresponsive kitchen staff.
• Delayed payments to former employees.
• Poor management and rude staff, particularly in the HR department.
• Concerns over patient care, including long waits for medication, poor hygiene practices, and unqualified nursing assistants.
• Unprofessional behavior and a lack of empathy from nurses towards patients.
• Overcrowded rooms with minimal privacy for patients.
• Issues with cleanliness and overall facility maintenance.
• Reports of belongings going missing and inadequate responses from administration.
• Challenges in communication, with phones often going unanswered.

However, there are also positive reviews highlighting improvements under new management, with some staff members being praised for their care and dedication. Notable improvements include:

• Responsive and caring staff who have been described as heroes by residents.
• Efforts to navigate Medicaid and care challenges effectively.
• Significant changes and renovations under new administration, aiming to enhance the quality of care.
• Special recognition for certain staff members who have been reliable and supportive.
• Positive experiences from some family members who noted good care and less stress knowing their loved ones are being looked after.

Overall, while there are serious concerns about the facility's operations and patient care, there are also signs of improvement and commendable efforts by some staff members to provide quality care.