Accordius Health At Roanoke

Reviews for the senior living facility present a mixed picture, highlighting both improvements and significant areas of concern. Some reviewers acknowledge efforts to renovate and improve the facility, mentioning new paint, renovations, and a dedicated management team actively participating in updates. The Respiratory Therapy Department and Rehabilitation Department receive high praise for their exceptional care, contributing to many success stories of significant patient improvement.

However, numerous reviews express serious dissatisfaction with aspects of care and management. Concerns include inadequate response to residents' needs, such as long waits for assistance, poor hygiene care leading to severe health issues like bed sores and infections, and a lack of basic amenities like working call buttons and clean, safe rooms. Some reviews describe the environment as unclean and the staff as unresponsive or dismissive of concerns. There are also reports of mismanagement, including a case of a staff member being terminated under questionable circumstances related to illness and COVID-19 protocols.

While some reviews highlight a clean environment, great staff, and successful rehabilitation stories, others vehemently advise against placing loved ones in the facility, citing neglect, poor management, and inadequate care. Negative experiences include a lack of preparedness for new intakes, unsanitary conditions, and a perceived lack of compassion or professionalism from some staff members.

One detailed positive review from a patient who underwent extensive rehabilitation praises the Adaptive Rehabilitation team for their exceptional care, personalized therapy, and support, indicating a significant positive impact on their recovery and quality of life.

In summary, while there are instances of positive feedback regarding staff dedication and patient improvement, the facility faces critical feedback concerning the quality of care, facility conditions, and management practices. Prospective residents and their families may need to weigh these factors carefully.