A Banyan Residence

Positive Reviews:

• Banyan provides excellent care for residents with significant needs, offering good communication and a lovely facility.
• It is described as the best fit for a family's parents, offering respect, care, and a variety of activities in a beautiful setting.
• One family appreciated the care and effort made to make their father comfortable in memory care, highlighting the staff's kindness in his final days.
• Another resident found a new calling in organizing game clubs and appreciates the healthcare providers serving the community.
• Positive feedback for the facility's beauty, the caring staff, and the enriching activities provided for residents.
• Entertainers and visitors praise the staff's kindness and involvement with residents, making the community feel welcoming and engaging.

Negative Reviews:

• Concerns about mail delivery issues, with residents not receiving their packages and cards on time.
• Complaints about the lack of laundry service despite payment and unprofessional behavior from the Activity Director.
• One reviewer had a negative experience trying to remove their wife from the facility, including a false report to the police.
• Warnings from a former employee and other sources about the quality of care and management at the facility.

Mixed Reviews:

• While some reviews highlight the facility's beauty, care quality, and staff dedication, others point out management issues, lack of services, and concerns about resident treatment.