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Tower Hill Healthcare Center

759 Kane Street, South Elgin, IL 60177

Memory Care Nursing Home Respite Care Skilled Nursing Rehabilitation
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For Pricing & Availability

(800) 780-8101

To Reach a Resident

(847) 697-3310

Estimated Pricing

Studio
Estimated $8,152

Price Comparison

  • Average City Price: $8,256
  • Average State Price: $6,348
  • Average National Price: $5,673


  • Tower Hill Healthcare Center Description

    Tower Hill Healthcare Center is a community that offers memory care, nursing care, respite care, skilled nursing and rehabilitation and is located in the town of South Elgin, Illinois. Residents who live at the facility are able to choose from a range of studio and suite room layouts.

    The community has an average rating of 7.7 out of 10 making it the 4th highest rated community in the city out of 5 communities. See more information on reviews.

    The Nursing Home at this community has a 1 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.

    To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.

    For pricing & availability call (800) 780-8101


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    Care Types at Community

    This community offers the following types of care

    Memory Care

    Memory care offers specialized support for seniors with Alzheimer's and dementia, focusing on safety, personalized care, and enhancing life quality.

    View other Memory Care communities in South Elgin

    Nursing Home

    Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.

    View other Nursing Home communities in South Elgin

    Skilled Nursing

    Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.

    View other Skilled Nursing communities in South Elgin


    Community Reviews

    7.5
    Tower Hill Healthcare Center
    Based on My Caring Plan's proprietary scoring, including 82 reviews across the web

    Ranking

  • Ranking in City: 4 out of 5 communities in South Elgin
  • Ranking in State: 1006 out of 1473 communities in IL
  • Food and Dining B

    Facility and Grounds B

    Care A

    Staff A

    Cleanliness D



    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    Negative Reviews:

    • Several reviews criticize the facility for poor treatment by nurses, particularly mentioning rude behavior and lack of proper care for residents.
    • Concerns were raised about inadequate COVID-19 protocols, including insufficient screening of nurses and management's disregard for improving safety measures.
    • Complaints about the facility being understaffed, leading to the closure of the kitchen and reliance on vending machines for resident meals, which is particularly problematic for diabetic residents.
    • Issues with the business office, including delays in communication and unavailability of staff for addressing billing concerns.
    • One review mentions a significant financial dispute involving an alleged extortion, with the reviewer seeking assistance from the Attorney General’s office.
    • Reports of neglect, including residents sitting in soiled garments and dirty bed linens, and families having to demand basic care.

    Positive Reviews:

    • Several reviews praise the facility for its caring and attentive staff, highlighting positive interactions with nurses, CNAs, and administrative personnel.
    • Positive remarks about the facility's homelike environment, cleanliness, and efforts to provide a welcoming atmosphere for residents.
    • Appreciation for the facility's efforts to accommodate dietary needs and preferences, including personal attention from dieticians and kitchen staff.
    • Recognition of the facility's commitment to resident engagement through activities and events, aiming to create a vibrant community atmosphere.
    • Some reviews commend the facility for its renovations and investments in improving the physical environment.
    • Testimonials from families who have seen improvements in their loved ones' conditions since moving to the facility, recommending it based on their positive experiences.

    Mixed Reviews:

    • While some reviews highlight the facility's strengths, including caring staff and a homelike environment, others point out areas needing improvement, such as food quality and business office efficiency.
    • Several reviewers encourage prospective residents and their families to visit and assess the facility for themselves, suggesting that personal experience may differ from online reviews.


    Reviews

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    Health

    Clinical Evaluation

    Ongoing Clinical Assessments

    Physical Therapy

    Wound Care

    Speech Therapy

    Alzheimer's Care


    Services

    Pulse Oximetry

    Primary Care

    Physical and Occupational Therapists

    Dietician

    Physiatrist

    Care Management


    Activities

    Gardens

    Bridge

    Fitness


    Dining

    Restaurant Style Dining

    Dietitian

    Culinary Team

    Fresh Ingredients

    Local Ingredients

    Menu Options



    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 1
    Health inspection rating: 2
    Staffing rating: 1
    Quality measure rating: 3
    Long-term quality measure rating: 4
    Short-term quality measure rating: 1


    Nursing Home Overview

    Participation date: July 1, 1994
    Ownership type: For Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 206
    Total current residents: 131
    Facility is located in a hospital: No
    Automatic sprinkler system: Yes
    Resident and family council: Both


    Facility Incident, Complaints and Fines

    Number of facility incidents: 1
    Number of substantiated complaints: 22
    Number of payment denials: 2
    Number of fines: 6
    Total cost of fines: $118903


    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Health Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2023-05-11 2023-05-19 D Quality of Life and Care Deficiencies Provide care and assistance to perform activities of daily living for any resident who is unable.
    2023-05-11 2023-05-19 E Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2023-06-01 2023-06-09 D Quality of Life and Care Deficiencies Provide care and assistance to perform activities of daily living for any resident who is unable.
    2023-06-01 2023-06-09 D Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2023-06-01 2023-06-09 D Quality of Life and Care Deficiencies Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    2023-06-01 2023-06-09 D Quality of Life and Care Deficiencies Provide enough food/fluids to maintain a resident's health.
    2023-06-01 2023-06-09 D Pharmacy Service Deficiencies Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    2023-06-01 2023-06-09 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2023-06-01 2023-06-09 D Infection Control Deficiencies Develop and implement policies and procedures for flu and pneumonia vaccinations.
    2022-02-28 2022-03-01 D Resident Rights Deficiencies Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    2021-08-26 2021-09-21 E Nutrition and Dietary Deficiencies Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
    2022-08-31 2022-09-09 D Resident Rights Deficiencies Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    2022-08-31 2022-09-02 E Quality of Life and Care Deficiencies Provide care and assistance to perform activities of daily living for any resident who is unable.
    2022-08-31 2022-09-02 G Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2022-08-31 2022-09-02 D Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2022-08-31 2022-09-02 D Quality of Life and Care Deficiencies Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    2022-08-31 2022-09-09 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2022-08-31 2022-09-02 G Pharmacy Service Deficiencies Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    2022-08-31 2022-09-02 D Pharmacy Service Deficiencies Ensure medication error rates are not 5 percent or greater.
    2022-08-31 2022-10-12 F Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2022-08-31 2022-09-09 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-07-01 2021-07-01 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    2021-05-21 2021-05-21 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    2021-02-08 2021-03-01 G Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2020-11-21 2020-12-22 G Freedom from Abuse, Neglect, and Exploitation Deficiencies Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    2020-11-21 2020-12-17 E Quality of Life and Care Deficiencies Provide care and assistance to perform activities of daily living for any resident who is unable.
    2020-11-21 2020-12-17 G Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2020-11-21 2020-12-17 D Quality of Life and Care Deficiencies Provide enough food/fluids to maintain a resident's health.
    2020-09-11 2020-10-02 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2020-09-11 2020-10-02 D Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2020-09-03 2020-09-28 G Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2020-09-03 2020-09-25 D Quality of Life and Care Deficiencies Provide safe, appropriate pain management for a resident who requires such services.
    2020-09-03 2020-09-23 D Administration Deficiencies Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
    2020-09-03 2020-09-23 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-08-26 2021-09-21 D Resident Rights Deficiencies Reasonably accommodate the needs and preferences of each resident.
    2021-08-26 2021-09-21 D Resident Rights Deficiencies Honor the resident's right to manage his or her financial affairs.
    2021-08-26 2021-09-21 E Resident Rights Deficiencies Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
    2021-08-26 2021-09-21 E Resident Rights Deficiencies Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    2021-08-26 2021-09-21 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    2021-08-26 2021-09-21 D Resident Assessment and Care Planning Deficiencies Ensure services provided by the nursing facility meet professional standards of quality.
    2021-08-26 2021-09-21 D Quality of Life and Care Deficiencies Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    2021-08-26 2021-09-21 F Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2021-08-26 2021-09-21 C Environmental Deficiencies Keep all essential equipment working safely.
    2021-08-26 2021-09-21 D Quality of Life and Care Deficiencies Provide care and assistance to perform activities of daily living for any resident who is unable.
    2021-08-26 2021-09-21 D Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2021-08-26 2021-09-21 E Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2021-08-26 2021-09-21 E Quality of Life and Care Deficiencies Provide enough food/fluids to maintain a resident's health.
    2021-08-26 2021-09-21 F Nutrition and Dietary Deficiencies Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    2021-08-26 2021-09-21 E Nutrition and Dietary Deficiencies Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
    2021-08-26 2021-09-21 D Nutrition and Dietary Deficiencies Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
    2021-08-26 2021-09-21 F Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-08-26 2021-09-21 E Environmental Deficiencies Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Fines

    Fine Date Fine Amount
    2018-09-17 $16,614
    2019-01-11 $28,392
    2019-07-03 $10,374
    2020-09-03 $9,750
    2020-09-03 $15,000
    2020-11-21 $49,491
    2020-11-21 $76,140
    2021-02-08 $31,012
    2021-07-05 $650
    2021-08-26 $20,000
    2021-08-26 $13,000
    2022-08-31 $15,000

    Denials

    Denial Date Payment Denial Days
    2020-11-21 3
    2022-08-31 19

    What is in the Neighborhood

    General Area Overview
    • The closest city is South Elgin which is 0.7 miles away and has a population of 22,365 (small town).
    • The average income is $78,904, which is high compared to other zip codes.
    • Weather
      • High Temperature: 75
      • Low Temperature: 24
      • Average Temperature: 51.3
      • Day Breakdown: The area gets 145 days of rain, 42 days of snow and 176 days of sun
      • Precipitation: 1.9 inches a year

    Health and Safety Overview
    • The crime rate is 2.06 per 100 people which is low compared to other cities.
      • Violent Crime: 0.77 incidents per 100 people
      • Property Crime: 0.87 incidents per 100 people
      • Drug-Related Crime: 0.02 incidents per 100 people
    • The average life expectancy in zip code is 80.26 years old, which is very high compared to other zip codes.
    • Air Quality: Good Days 180.0, Moderate Days 48.0, Unhealthy for Sensitive Groups Days 3.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0

    Click the button above to explore the neighborhood

    Supermarkets

    Butera
    0.4 miles away
    Meijer
    1.7 miles away
    Walmart Supercenter
    1.7 miles away
    Sam's Club
    1.8 miles away
    Jewel-Osco
    1.8 miles away

    Transportation

    National Street
    2.5 miles away

    Bus Stations

    Spring & McLean
    0.6 miles away
    Pace River Garage
    1.4 miles away
    Meijer (815 S Randall Rd)
    1.7 miles away
    Elgin Community College (Hoffer & 2nd Street)
    1.8 miles away
    Fleetwood & 2nd Street
    1.8 miles away

    Banks

    PNC Bank
    1.7 miles away
    Bank of America
    2.0 miles away
    Chase
    2.4 miles away
    First American Bank
    2.6 miles away
    Union National Bank and Trust Company of Elgin
    3.0 miles away

    Hospitals

    Elgin Mental Health Center
    1.2 miles away
    Presence Saint Joseph Hospital
    2.7 miles away
    Advocate Sherman Hospital
    5.0 miles away
    Northwestern Medicine Delnor Hospital
    7.6 miles away
    Streamwood Behavioral Healthcare System
    7.9 miles away

    Pharmacies

    CVS Pharmacy
    0.5 miles away
    Walgreens
    0.6 miles away

    Dentists

    VioletXreek Family Dentistry
    1.8 miles away
    Providence Family Dental
    4.0 miles away
    Mason, Faith & Hoscheit DDS, Ltd.
    5.2 miles away
    Sutton Lake Dental Care
    5.4 miles away
    Kids First Pediatric Dentistry
    5.7 miles away

    Parks

    South Elgin
    0.1 miles away
    Jim Hansen Park
    0.5 miles away
    Panton Mill Park
    0.5 miles away
    Robert Sperry Park
    0.5 miles away
    County Park
    0.6 miles away

    Places of Worship

    BAPS SwamiNarayan Sanstha Temple
    6.4 miles away

    Shopping

    Sunset Center
    2.0 miles away
    Charlestowne Mall
    5.4 miles away
    The Milk Pail
    5.9 miles away
    Spring Hill Fashion Corner
    7.1 miles away
    Spring Hill Mall
    7.2 miles away

    Culture

    Hemmens Cultural Center
    3.1 miles away
    Arcada Theater
    5.8 miles away
    Amphitheater
    6.8 miles away
    Gallery 200
    9.3 miles away
    Hawk's Bluff Amphitheatre
    11.2 miles away

    Restaurants

    Pizza Hut
    0.4 miles away
    Pasta Mai
    0.8 miles away
    McAlister's Deli
    1.7 miles away
    Denny's
    1.7 miles away
    Noodles & Company
    1.7 miles away

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    Google map of Tower Hill Healthcare Center

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    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.


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