📞 Call for pricing and availability: (800) 780-8101

The Willows At East Lansing

3500 Coolidge Rd, East Lansing, MI 48823

Assisted Living Memory Care Nursing Home Adult Day Care Respite Care Skilled Nursing Rehabilitation
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For Pricing & Availability

(800) 780-8101

To Reach a Resident

(517) 336-3424

Estimated Pricing

Studio
Estimated $3,407
One Bedroom
Estimated $4,291

Price Comparison

  • Average City Price: $3,348
  • Average State Price: $3,894
  • Average National Price: $3,754


  • The Willows At East Lansing Description

    The Willows At East Lansing is a medium 36 bed community that offers assisted living, memory care, nursing care, adult day care, respite care, skilled nursing and rehabilitation and is about 2.5 miles outside the town of East Lansing, Michigan and is part of the Trilogy Health Services network of communities. Residents who live at the facility are able to choose from a range of studio, one-bedroom, suite and semi-private or share or companion room layouts.

    The community has an average rating of 7 out of 10 making it the 7th highest rated community in the city out of 8 communities. See more information on reviews.

    The Nursing Home at this community has a 5 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.

    To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.

    For pricing & availability call (800) 780-8101


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    Care Types at Community

    This community offers the following types of care

    Assisted Living

    Assisted living offers a supportive community environment with personalized care and assistance for seniors who value their independence but need help with daily activities.

    View other Assisted Living communities in East Lansing

    Memory Care

    Memory care offers specialized support for seniors with Alzheimer's and dementia, focusing on safety, personalized care, and enhancing life quality.

    View other Memory Care communities in East Lansing

    Nursing Home

    Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.

    View other Nursing Home communities in East Lansing

    Skilled Nursing

    Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.

    View other Skilled Nursing communities in East Lansing


    Community Reviews

    7.0
    The Willows At East Lansing
    Based on My Caring Plan's proprietary scoring, including 36 reviews across the web

    Ranking

  • Ranking in City: 7 out of 8 communities in East Lansing
  • Ranking in State: 961 out of 1246 communities in MI
  • Food and Dining B

    Facility and Grounds A

    Care A

    Staff A


    Employee Reviews

    7.3
    Trilogy Health Services
    Based on My Caring Plan's proprietary scoring, including 1395 reviews across the web

    The following insights are from employees that work in Michigan

    Employee Pay A

    Employee Staff B

    Employee Culture A



    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    Positive Reviews:

    • Many reviewers express high satisfaction with the care and attention their loved ones received at the Willows, highlighting the kindness and attentiveness of the staff.
    • Several reviews commend the clean and well-run facilities, with one reviewer specifically praising the Legacy Dementia unit for its family-like treatment and effective activity program.
    • Some reviewers appreciate the quality of food and the variety of amenities offered, including a weekly "Happy Hour" that was particularly enjoyed.
    • One healthcare provider with 15 years of experience praises the friendly, compassionate, and expert staff, as well as the management's responsiveness and openness.

    Negative Reviews:

    • Several reviews criticize the facility for poor patient care, understaffing, and a high turnover rate, which they believe leads to neglect and inadequate attention to residents.
    • Complaints about the lack of communication and responsiveness from the administration, with some reviewers experiencing difficulty in getting their concerns addressed.
    • One review strongly disapproves of the facility's decision to terminate employees over vaccination mandates, questioning the facility's respect for personal freedom.
    • Concerns about the quality of food and the overall care provided, with one reviewer recounting a distressing experience of their loved one being left unattended and hungry.

    Mixed Reviews:

    • While many reviews praise the staff and the care provided, others highlight significant issues with staffing levels and the quality of management, suggesting a varied experience among residents and their families.
    • The facility is recommended by several reviewers for its care services, including Short-Term Rehabilitation, Long-Term Care, Assisted Living, or Memory Care, yet others advise against it due to their negative experiences.


    Reviews

    There are currently no reviews that were left on My Caring Plan

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    Health

    Physical Therapy

    Occupational Therapy

    Speech-Language Pathology

    Short-Term Rehabilitation Stays

    24-Hour Skilled Nursing Care

    Case Management & Social Services


    Services

    Laundry Service

    Trash Service

    24-Hour Emergency Maintenance

    Move-In Assistance

    Support Services


    Activities

    Travel to Community-Planned Outings Included

    Happy Hour

    Recreation

    Support Groups

    Bible Study

    Life Enrichment Activities


    Community Amenities

    Community Living Rooms with Cozy Seating, Fireplaces, and Flat-Screen TVs

    Community and Private Dining Rooms

    Beauty and Barber Salon

    Private Putting Green

    Outdoor BBQ Area

    Therapy Gym


    Room Amenities

    Private & Companion Suites

    Smoke-Free Suites

    Air Conditioning

    Wifi Available

    Complimentary Window Coverings

    Cable Included


    Dining

    Nutritional Services Provided by a Registered Dietitian

    Chef-Prepared Meals Served Restaurant-Style

    Restaurant-Style Dining

    In-Room Dining Available

    Fresh Ingredients


    Transportation

    Transportation to Personal Appointments



    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 5
    Health inspection rating: 4
    Staffing rating: 4
    Quality measure rating: 5
    Long-term quality measure rating: 4
    Short-term quality measure rating: 5


    Nursing Home Overview

    Participation date: May 16, 2014
    Ownership type: For Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 65
    Total current residents: 62
    Facility is located in a hospital: No
    Automatic sprinkler system: Yes
    Resident and family council: Resident


    Facility Incident, Complaints and Fines

    Number of facility incidents: 7
    Number of substantiated complaints: 14
    Number of payment denials: 0
    Number of fines: 3
    Total cost of fines: $20150


    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2022-10-12 2022-11-02 E Smoke Deficiencies Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    2021-07-21 2021-08-09 E Smoke Deficiencies Provide properly protected cooking facilities.
    2019-07-15 2019-08-21 E Gas, Vacuum, and Electrical Systems Deficiencies Have proper medical gas storage and administration areas.

    Health Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2023-04-04 2023-04-20 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Respond appropriately to all alleged violations.
    2023-04-04 2023-04-20 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2022-10-07 2022-11-02 E Resident Assessment and Care Planning Deficiencies Ensure each resident receives an accurate assessment.
    2022-10-07 2022-11-02 D Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2022-10-07 2022-11-02 D Resident Assessment and Care Planning Deficiencies Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    2022-10-07 2022-11-02 D Quality of Life and Care Deficiencies Provide care and assistance to perform activities of daily living for any resident who is unable.
    2022-10-07 2022-11-02 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2022-10-07 2022-11-02 D Pharmacy Service Deficiencies Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    2022-10-07 2022-11-02 C Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2022-10-07 2022-11-02 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    2022-10-07 2022-11-02 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    2022-10-07 2022-11-02 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    2022-10-07 2022-11-02 D Resident Assessment and Care Planning Deficiencies Plan the resident's discharge to meet the resident's goals and needs.
    2022-10-07 2022-11-02 D Quality of Life and Care Deficiencies Provide enough food/fluids to maintain a resident's health.
    2022-10-07 2022-11-02 E Nursing and Physician Services Deficiencies Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    2021-09-08 2021-09-30 E Quality of Life and Care Deficiencies Provide care and assistance to perform activities of daily living for any resident who is unable.
    2021-07-21 2021-08-09 D Resident Assessment and Care Planning Deficiencies Ensure each resident receives an accurate assessment.
    2021-07-21 2021-08-09 D Resident Assessment and Care Planning Deficiencies Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    2021-07-21 2021-08-09 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2021-07-21 2021-08-09 D Quality of Life and Care Deficiencies Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
    2021-07-21 2021-08-09 D Pharmacy Service Deficiencies Ensure medication error rates are not 5 percent or greater.
    2021-07-21 2021-08-09 F Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2021-07-21 2021-08-09 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-07-21 2021-08-09 F Nursing and Physician Services Deficiencies Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    2021-01-07 2021-01-29 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-01-07 2021-01-29 D Infection Control Deficiencies Develop and implement policies and procedures for flu and pneumonia vaccinations.
    2021-03-17 2021-04-15 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    2019-07-17 2019-08-21 D Resident Rights Deficiencies Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    2019-07-17 2019-08-21 D Resident Rights Deficiencies Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    2019-07-17 2019-08-21 D Resident Rights Deficiencies Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    2019-07-17 2019-08-21 D Resident Assessment and Care Planning Deficiencies Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    2019-07-17 2019-08-21 D Quality of Life and Care Deficiencies Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    2019-07-17 2019-08-21 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2019-07-17 2019-08-21 D Quality of Life and Care Deficiencies Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    2019-07-17 2019-08-21 D Quality of Life and Care Deficiencies Provide safe, appropriate pain management for a resident who requires such services.
    2019-07-17 2019-08-21 D Quality of Life and Care Deficiencies Provide safe, appropriate dialysis care/services for a resident who requires such services.
    2019-07-17 2019-08-21 D Pharmacy Service Deficiencies Ensure that residents are free from significant medication errors.
    2019-07-17 2019-08-21 D Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2019-07-17 2019-08-21 F Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2019-07-17 2019-08-21 E Infection Control Deficiencies Provide and implement an infection prevention and control program.

    Fines

    Fine Date Fine Amount
    2018-06-28 $11,700
    2020-10-19 $650
    2021-01-07 $9,750
    2021-07-21 $9,750

    What is in the Neighborhood

    General Area Overview
    • The closest city is East Lansing which is 2.5 miles away and has a population of 48,471 (mid sized town).
    • The average income is $86,148, which is very high compared to other zip codes.
    • Weather
      • High Temperature: 73
      • Low Temperature: 25
      • Average Temperature: 49.9
      • Day Breakdown: The area gets 153 days of rain, 58 days of snow and 153 days of sun
      • Precipitation: 1.8 inches a year

    Health and Safety Overview
    • The crime rate is 3.64 per 100 people which is average compared to other cities.
      • Violent Crime: 0.84 incidents per 100 people
      • Property Crime: 2.32 incidents per 100 people
      • Drug-Related Crime: 0.03 incidents per 100 people
    • The average life expectancy in zip code is 77.95 years old, which is average compared to other zip codes.
    • Air Quality: Good Days 139.0, Moderate Days 42.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0

    Click the button above to explore the neighborhood

    Supermarkets

    Meijer
    0.5 miles away
    Kroger
    0.6 miles away
    Sam's Club
    1.0 miles away
    Westlund's Apple Market
    2.0 miles away
    Sunripe Produce
    2.0 miles away

    None Found

    Bus Stations

    4861
    0.9 miles away
    3894
    1.7 miles away

    Banks

    Fifth Third Bank
    0.5 miles away
    Mercantile Bank
    0.6 miles away
    Michigan State University Federal Credit Union
    0.7 miles away
    Comerica Bank
    0.9 miles away
    Adventure Credit Union
    1.1 miles away

    Hospitals

    Sparrow Hospital
    2.9 miles away
    Sparrow Hospital - Saint Lawrence Campus
    3.8 miles away
    Lansing Urgent Care - Okemos
    4.8 miles away
    McLaren Orthopedic Hospital
    4.8 miles away
    McLaren Greater Lansing
    5.2 miles away

    Pharmacies

    Rite Aid
    1.9 miles away
    Walgreens
    2.0 miles away
    CVS Pharmacy
    2.7 miles away
    Olin Pharmacy
    2.8 miles away
    Sparrow Pharmacy Plus
    3.1 miles away

    Dentists

    Pogoncheff Dentistry
    0.9 miles away
    East Lansing Family Dentistry
    2.2 miles away
    Dyras Dental
    3.9 miles away
    Implant Dentistry of Greater Lansing
    4.0 miles away
    Bruce R. Ferguson, D.D.S.
    4.8 miles away

    Parks

    The Beaumont Apartments
    0.2 miles away
    Abbott Road Park
    0.4 miles away
    East Lansing Soccer Complex
    0.5 miles away
    Ashton Lakes Park
    0.5 miles away
    Hawk Nest
    0.6 miles away

    Places of Worship

    Shiloh Baptist Church
    8.0 miles away

    Shopping

    REO Town Marketplace
    4.2 miles away
    Soldan's Foods and Pet Supplies
    5.1 miles away
    Meridian Mall
    5.1 miles away
    Dewitt Golf Centre
    5.4 miles away
    Dewitt Service Center
    6.3 miles away

    Culture

    Downeaster Theatre
    2.5 miles away
    MICA Gallery
    2.9 miles away
    Render Studio
    3.0 miles away
    The Gallery in Old Town
    3.0 miles away
    Auditorium and Fairchild Theater
    3.2 miles away

    Restaurants

    Applebee's
    0.6 miles away
    Maru Sushi & Grill
    0.7 miles away
    IngCredible
    0.7 miles away
    Sir Pizza
    0.7 miles away
    Spartan hall of Fame Cafe
    0.8 miles away

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    Google map of The Willows At East Lansing

    Licensing

    This community is licensed by the state of MI. It is a medium-sized community with 36 total beds.

    Disclaimer

    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.


    Get exact pricing & check availability

    By clicking "Get Exact Costs" you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.



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