📞 Call for pricing and availability: (800) 780-8101

The Reservoir Center For Health & Rehabilitation

400 Bolton Street, Marlborough, MA 01752

Nursing Home Respite Care Skilled Nursing Rehabilitation
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For Pricing & Availability

(800) 780-8101

To Reach a Resident

(508) 481-6123

Estimated Pricing

Studio
Estimated $9,127

Price Comparison

  • Average City Price: $9,257
  • Average State Price: $7,915
  • Average National Price: $7,508


  • The Reservoir Center For Health & Rehabilitation Description

    The Reservoir Center For Health & Rehabilitation is a community that offers nursing care, respite care, skilled nursing and rehabilitation and is located in the town of Marlborough, Massachusetts. Residents who live at the facility are able to choose from a range of studio room layouts.

    The community has an average rating of 7.5 out of 10 making it the 3rd highest rated community in the city out of 4 communities. See more information on reviews.

    The Nursing Home at this community has a 2 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.

    To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.

    For pricing & availability call (800) 780-8101


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    Care Types at Community

    This community offers the following types of care

    Nursing Home

    Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.

    View other Nursing Home communities in Marlborough

    Skilled Nursing

    Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.

    View other Skilled Nursing communities in Marlborough


    Community Reviews

    7.3
    The Reservoir Center For Health & Rehabilitation
    Based on My Caring Plan's proprietary scoring, including 41 reviews across the web

    Ranking

  • Ranking in City: 4 out of 5 communities in Marlborough
  • Ranking in State: 428 out of 664 communities in MA
  • Facility and Grounds B

    Care B

    Staff B

    Cleanliness A



    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    Summary of Reviews:

    • Some residents experienced delays in receiving rehabilitation services and reported understaffing and unqualified clinical staff.
    • Several reviews highlighted poor care due to overworked and underappreciated staff.
    • Negative experiences included issues with meal quality and timeliness, outdated facilities, and inadequate medical practices.
    • However, many reviews praised the facility for its cleanliness, professional and friendly staff, and the quality of care provided.
    • The Reservoir Center for Health and Rehabilitation was commended for its large rehab room, active therapy sessions, and specialty programs, including a notable pulmonary program.
    • Positive experiences mentioned include the staff's exceptional service, compassion, and the facility's management.
    • Some staff members received individual praise for their dedication and care, contributing to a positive environment for both residents and their families.
    • Visitors and residents appreciated the facility's cleanliness, the quality of food, and the overall atmosphere of professionalism and kindness.

    Overall, while there are areas for improvement, particularly in staffing and patient care practices, many reviews reflect a positive experience with the care and environment at The Reservoir Center for Health and Rehabilitation.


    Reviews

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    The Reservoir Center For Health & Rehabilitation Videos


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    Health

    24 Hour Skilled Nursing Care

    Medication Management

    Physical and/or Occupational Therapy

    Speech Therapy

    Pulmonary Rehabilitation Services

    Neurological Impairments


    Services

    Supportive Services

    Social Services


    Activities

    Recreation Programs

    Therapeutic Recreation Programs and Activities

    Activity Programs

    Arts and Crafts

    Community Trips

    Yoga


    Community Amenities

    Multi-Faith Chapel

    Barber and Beauty Shops

    Café

    Concierge Services

    Daily Laundry, Housekeeping, Maintenance Services

    Large Outdoor Courtyard


    Room Amenities

    Bedside Clock Radio/CD Player

    Cable

    DVD Player – Upon Request

    Electric Beds

    Flat Panel TVs and Cable/Satellite Service

    Hair Dryer


    Dining

    Nutritional Needs Management

    Nutrition Services

    Room Service

    Enhanced Dining Services with Selective Menu

    Select/Cultural Menus



    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 2
    Health inspection rating: 2
    Staffing rating: 3
    Quality measure rating: 4
    Long-term quality measure rating: 4
    Short-term quality measure rating: 4


    Nursing Home Overview

    Participation date: July 1, 1990
    Ownership type: For Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 144
    Total current residents: 118
    Facility is located in a hospital: No
    Automatic sprinkler system: Yes
    Resident and family council: Resident


    Facility Incident, Complaints and Fines

    Number of facility incidents: 0
    Number of substantiated complaints: 0
    Number of payment denials: 1
    Number of fines: 4
    Total cost of fines: $94260


    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2021-11-04 2021-12-20 F Emergency Preparedness Deficiencies Implement emergency and standby power systems.
    2021-11-04 2021-12-20 D Smoke Deficiencies Install an approved automatic sprinkler system.
    2021-11-04 2021-12-20 D Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2021-11-04 2021-12-20 D Miscellaneous Deficiencies Have restrictions on the use of portable space heaters.
    2021-11-04 2021-12-20 F Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.
    2019-07-10 2019-08-25 D Smoke Deficiencies Provide properly protected cooking facilities.
    2019-07-10 2019-08-25 D Smoke Deficiencies Install an approved automatic sprinkler system.
    2019-07-10 2019-08-25 D Smoke Deficiencies Install corridor and hallway doors that block smoke.
    2019-07-10 2019-08-25 D Smoke Deficiencies Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
    2019-07-10 2019-08-25 D Smoke Deficiencies Have proper openings in smoke barrier doors.
    2019-07-10 2019-08-25 D Gas, Vacuum, and Electrical Systems Deficiencies Have a battery powered remote alarm panel in a location accessible by operating personnel.
    2019-07-10 2019-08-25 D Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.
    2018-05-23 2018-06-22 C Smoke Deficiencies Install corridor and hallway doors that block smoke.
    2018-05-23 2018-06-22 C Smoke Deficiencies Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
    2018-05-23 2018-06-22 C Gas, Vacuum, and Electrical Systems Deficiencies Meet requirements for the installation and maintenance of electrical systems.

    Health Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2023-01-04 2023-01-19 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2023-01-04 2023-01-19 D Infection Control Deficiencies Develop and implement policies and procedures for flu and pneumonia vaccinations.
    2023-01-04 2023-01-19 E Infection Control Deficiencies Report COVID19 data to residents and families.
    2021-10-26 2021-12-15 E Resident Rights Deficiencies Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    2021-10-26 2021-12-15 D Resident Rights Deficiencies Allow residents to self-administer drugs if determined clinically appropriate.
    2021-10-26 2021-12-15 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    2021-10-26 2021-12-15 E Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2021-10-26 2021-12-15 D Quality of Life and Care Deficiencies Provide care and assistance to perform activities of daily living for any resident who is unable.
    2021-10-26 2021-12-15 D Quality of Life and Care Deficiencies Provide activities to meet all resident's needs.
    2021-10-26 2021-12-15 G Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2021-10-26 2021-12-15 D Quality of Life and Care Deficiencies Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    2021-10-26 2021-12-15 D Quality of Life and Care Deficiencies Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    2021-10-26 2021-12-15 D Pharmacy Service Deficiencies Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    2021-10-26 2021-12-15 D Pharmacy Service Deficiencies Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    2021-10-26 2021-12-15 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-10-26 2021-12-15 D Infection Control Deficiencies Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
    2021-10-26 2021-12-15 E Infection Control Deficiencies Develop and implement policies and procedures for flu and pneumonia vaccinations.
    2021-10-26 2021-12-15 E Environmental Deficiencies Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
    2019-06-26 2019-08-08 D Resident Assessment and Care Planning Deficiencies Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
    2019-06-26 2019-08-08 D Resident Assessment and Care Planning Deficiencies Assess the resident when there is a significant change in condition
    2019-06-26 2019-08-08 D Resident Assessment and Care Planning Deficiencies Ensure each resident receives an accurate assessment.
    2019-06-26 2019-08-08 D Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2019-06-26 2019-08-08 D Quality of Life and Care Deficiencies Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    2019-06-26 2019-08-08 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2019-06-26 2019-08-08 D Quality of Life and Care Deficiencies Provide routine and 24-hour emergency dental care for each resident.
    2019-06-26 2019-08-08 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2020-12-16 2021-01-06 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2020-11-25 2020-12-15 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2018-05-03 2018-06-05 D Resident Rights Deficiencies Ensure that residents are fully informed and understand their health status, care and treatments.
    2018-05-03 2018-06-05 D Resident Assessment and Care Planning Deficiencies Assess the resident when there is a significant change in condition
    2018-05-03 2018-06-05 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2018-05-03 2018-06-05 D Quality of Life and Care Deficiencies Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    2018-05-03 2018-06-05 E Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2018-05-03 2018-06-05 D Quality of Life and Care Deficiencies Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    2018-05-03 2018-06-05 D Administration Deficiencies Provide timely, quality laboratory services/tests to meet the needs of residents.
    2018-05-03 2018-06-05 E Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Fines

    Fine Date Fine Amount
    2020-11-25 $19,500
    2021-10-26 $9,750
    2021-10-26 $55,260
    2021-10-26 $15,000
    2021-10-26 $85,015
    2023-01-04 $9,750

    Denials

    Denial Date Payment Denial Days
    2021-10-26 5

    What is in the Neighborhood

    General Area Overview
    • The closest city is Marlborough which is 0.9 miles away and has a population of 39,818 (mid sized town).
    • The average income is $80,930, which is high compared to other zip codes.
    • Weather
      • High Temperature: 77
      • Low Temperature: 30
      • Average Temperature: 53.3
      • Day Breakdown: The area gets 130 days of rain, 33 days of snow and 200 days of sun
      • Precipitation: 1.8 inches a year

    Health and Safety Overview
    • The crime rate is 3.48 per 100 people which is average compared to other cities.
      • Violent Crime: 1.34 incidents per 100 people
      • Property Crime: 1.47 incidents per 100 people
      • Drug-Related Crime: 0.05 incidents per 100 people
    • The average life expectancy in zip code is 81.7 years old, which is very high compared to other zip codes.
    • Air Quality: Good Days 165.0, Moderate Days 16.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0

    Click the button above to explore the neighborhood

    Supermarkets

    Walmart Supercenter
    0.9 miles away
    Price Chopper
    1.0 miles away
    Stop & Shop
    1.3 miles away
    Shaw's
    1.7 miles away
    Basha's Natural Marketplace
    1.7 miles away

    Transportation

    Southborough
    6.6 miles away

    Bus Stations

    Marlborough City Hall on Route 85
    1.0 miles away
    Lincoln St & Pleasant St
    1.0 miles away
    Route 20 & Felton St
    1.8 miles away
    Route 20 & Ames St
    2.6 miles away
    Solomon Pond Mall
    3.1 miles away

    Banks

    TD Bank
    0.9 miles away
    Marlborough Savings Bank
    1.0 miles away
    Bank of America
    1.0 miles away
    Avidia Bank
    1.6 miles away
    St Mary's Credit Union
    1.9 miles away

    Hospitals

    Umass Memorial-Marlborough Hospital
    0.2 miles away
    Whittier Rehabilitation Hospital-Westborough
    5.7 miles away
    MetroWest Medical Center: Framingham Union Hospital
    8.5 miles away
    Umass Memorial-Clinton Hospital
    8.5 miles away
    Emerson Hospital
    11.0 miles away

    Pharmacies

    CVS
    1.1 miles away
    Walgreens
    1.2 miles away
    CVS Pharmacy
    1.5 miles away
    Rite Aid
    9.4 miles away

    Dentists

    New England Dental Group
    2.6 miles away
    Paquette Family Dental
    2.9 miles away
    Stow Dental Care
    6.1 miles away
    Stow Family Dentist
    6.1 miles away
    Stow Orthodontics
    6.2 miles away

    Parks

    Marlborough
    0.2 miles away
    Sheep Falls Brook Conservation Area
    0.2 miles away
    Holts Grove
    0.5 miles away
    Kelleher Field
    0.6 miles away
    Stevens Street Land
    0.6 miles away

    Places of Worship

    Oakdale Methodist Church
    12.5 miles away
    Saint Johns Catholic Church
    14.2 miles away
    Emmanuel Baptist Church
    14.8 miles away
    Christ Church
    20.0 miles away
    Faith United Parish
    20.2 miles away

    Shopping

    Solomon Pond Mall
    3.0 miles away
    Stow Shopping Plaza
    6.1 miles away
    Quarry Square Shopping Center
    14.6 miles away
    Westford Post Office
    14.7 miles away
    The Mall at Whitney Field
    15.0 miles away

    Culture

    Rob Held Amphitheater
    6.0 miles away
    ArtSpace Maynard
    7.1 miles away
    Theatre III
    8.9 miles away
    Cronin Auditorium
    9.8 miles away
    Hopkinton Center for the Arts
    10.0 miles away

    Restaurants

    Bolton Street Tavern
    0.4 miles away
    Welly's Family Restaurant
    0.9 miles away
    Fish
    1.0 miles away
    Firefly's BBQ
    1.2 miles away
    99 Restaurants
    1.3 miles away

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    Google map of The Reservoir Center For Health & Rehabilitation

    Disclaimer

    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.


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