📞 Call for pricing and availability: (800) 780-8101

The Highlands Guest Care Center

9009 Forest Ln, Dallas, TX 75243

Nursing Home
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For Pricing & Availability

(800) 780-8101

To Reach a Resident

(972) 783-1771

Estimated Pricing

Studio
Estimated $6,882

Price Comparison

  • Average City Price: $6,602
  • Average State Price: $6,573
  • Average National Price: $7,508


  • The Highlands Guest Care Center Description

    The Highlands Guest Care Center is a community that offers nursing care and is about 2.8 miles outside Richardson, Texas. Residents who live at the facility are able to choose from a range of studio, suite and semi-private or share or companion room layouts.

    The community has an average rating of 7.3 out of 10 making it the 80th highest rated community in the city out of 97 communities. See more information on reviews.

    The Nursing Home at this community has a 3 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.

    To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.

    For pricing & availability call (800) 780-8101


    Find a Senior Community that Best Fits Your Needs


    Care Types at Community

    This community offers the following types of care

    Nursing Home

    Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.

    View other Nursing Home communities in Dallas


    Community Reviews

    7.3
    The Highlands Guest Care Center
    Based on My Caring Plan's proprietary scoring, including 42 reviews across the web

    Ranking

  • Ranking in City: 77 out of 97 communities in Dallas
  • Ranking in State: 2162 out of 2783 communities in TX
  • Facility and Grounds B

    Care A

    Staff B



    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    Positive Reviews:

    • Many reviewers praise the renovations and the beautiful, clean facility.
    • Staff, including leadership and management, are described as friendly, caring, and attentive.
    • Food quality has been positively highlighted by some residents.
    • Several reviews mention excellent care and a welcoming atmosphere for residents.
    • New ownership and management have been credited with making significant positive changes.
    • Some employees express pride in their work and the positive environment for residents.

    Negative Reviews:

    • One review criticizes the facility for being dirty, with rude staff and poor-quality food.
    • Concerns about unprofessional behavior and lack of care from the staff have been raised.
    • Several reviewers report issues with communication and inadequate attention to residents' needs.
    • There are reports of neglect, including a resident not receiving timely medication and another experiencing a fall.
    • Some family members have experienced difficulty in contacting their loved ones or receiving updates on their care.
    • Allegations of abuse and significant decline in resident health due to lack of care have been mentioned.

    Mixed Reviews:

    • While many reviews highlight improvements and commend the staff, others express serious concerns about resident care and management.
    • The facility's appearance and cleanliness received mixed comments, with some noting improvements and others pointing out areas of concern.

    Overall, the reviews of the facility are mixed, with many expressing satisfaction with recent changes and improvements, while others raise significant concerns about care and management.


    Reviews

    There are currently no reviews that were left on My Caring Plan

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    Health

    Private Medicare suites

    Semi-private rooms

    X-ray

    Wound care and pain management

    Orthopedic injuries

    Rehabilitation


    Services

    Beauty and barber services


    Activities

    Music

    Bingo

    Exercise

    Birthday celebrations

    Specialty services

    Church services


    Community Amenities

    Outside patio and grill

    In-house beauty and barber services

    Smoking areas

    Pharmacy services


    Room Amenities

    WiFi throughout

    Emergency call system


    Dining

    In-room dining

    Grill

    Restaurants


    Transportation

    Van transportation to and from appointments

    Wheelchair accessibility



    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 3
    Health inspection rating: 4
    Staffing rating: 1
    Quality measure rating: 2
    Long-term quality measure rating: 2
    Short-term quality measure rating: 2


    Nursing Home Overview

    Participation date: Jan. 26, 1995
    Ownership type: For Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 120
    Total current residents: 83
    Facility is located in a hospital: No
    Automatic sprinkler system: Yes
    Resident and family council: Resident


    Facility Incident, Complaints and Fines

    Number of facility incidents: 0
    Number of substantiated complaints: 3
    Number of payment denials: 0
    Number of fines: 9
    Total cost of fines: $27426


    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2022-07-07 2022-08-06 D Egress Deficiencies Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
    2022-07-07 2022-08-07 D Smoke Deficiencies Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    2022-07-07 2022-08-07 D Smoke Deficiencies Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
    2022-07-07 2022-08-07 E Smoke Deficiencies Install smoke barrier doors that can resist smoke for at least 20 minutes.
    2022-07-07 2022-08-07 F Miscellaneous Deficiencies Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
    2022-07-07 2022-08-07 F Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.
    2021-04-15 2021-05-29 E Smoke Deficiencies Have an alternate power supply for its alarm system.
    2021-04-15 2021-05-29 E Services Deficiencies Have properly installed electrical wiring and gas equipment.
    2021-04-15 2021-05-29 F Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.
    2020-09-29 2021-01-03 E Construction Deficiencies Use approved construction type or materials.
    2020-09-29 2021-01-03 F Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2020-09-29 2021-01-03 E Smoke Deficiencies Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
    2019-05-16 2019-06-27 F Emergency Preparedness Deficiencies Address subsistence needs for staff and patients.
    2019-05-16 2019-06-27 F Emergency Preparedness Deficiencies Establish policies and procedures for sheltering.
    2019-05-16 2019-06-27 F Emergency Preparedness Deficiencies Establish emergency prep training and testing.
    2019-05-16 2019-06-27 F Emergency Preparedness Deficiencies Establish staff and initial training requirements.
    2019-05-16 2019-06-27 F Emergency Preparedness Deficiencies Conduct testing and exercise requirements.
    2019-05-16 2019-06-27 F Egress Deficiencies Keep aisles, corridors, and exits free of obstruction in case of emergency.
    2019-05-16 2019-06-27 F Smoke Deficiencies Provide properly protected cooking facilities.
    2019-05-16 2019-06-27 E Smoke Deficiencies Have an alternate power supply for its alarm system.
    2019-05-16 2019-06-27 E Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2019-05-16 2019-06-27 F Smoke Deficiencies Properly select, install, inspect, or maintain portable fire extinguishes.
    2019-05-16 2019-06-27 D Smoke Deficiencies Install corridor and hallway doors that block smoke.
    2019-05-16 2019-06-27 E Smoke Deficiencies Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
    2019-05-16 2019-06-27 D Smoke Deficiencies Install smoke barrier doors that can resist smoke for at least 20 minutes.
    2019-05-16 2019-06-27 E Services Deficiencies Have properly installed electrical wiring and gas equipment.
    2019-05-16 2019-06-27 F Miscellaneous Deficiencies Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
    2019-05-16 2019-06-27 C Miscellaneous Deficiencies To conduct inspection, testing and maintenance of fire doors by qualified individuals.
    2019-05-16 2019-06-27 F Gas, Vacuum, and Electrical Systems Deficiencies Have a battery powered remote alarm panel in a location accessible by operating personnel.
    2019-05-16 2019-06-27 E Gas, Vacuum, and Electrical Systems Deficiencies Ensure proper usage of power strips and extension cords.

    Fines

    Fine Date Fine Amount
    2020-06-08 $650
    2020-10-26 $1,638
    2020-11-02 $1,965
    2020-11-09 $2,292
    2020-11-23 $2,948
    2020-12-07 $3,603
    2020-12-14 $3,931
    2021-01-25 $4,225
    2021-06-28 $3,250
    2021-07-05 $3,575

    What is in the Neighborhood

    General Area Overview
    • The closest city is Richardson which is 2.8 miles away and has a population of 110,815 (small city).
    • The average income is $54,720, which is low compared to other zip codes.
    • Weather
      • High Temperature: 88
      • Low Temperature: 48
      • Average Temperature: 69.0
      • Day Breakdown: The area gets 147 days of rain, 1 days of snow and 215 days of sun
      • Precipitation: 1.6 inches a year

    Demographic Overview
    • The median age is 32.6 years old, low compared to other cities.
    • 3.16% of the population are Veterans which is a very low percentage of Veterans compared to other cities.
    • 25.14% of the population are Foreign-born which is a high percentage of Foreign-born compared to other cities.
    • The population is 0% American Indian and Alaska Native, 2% Asian, 18% Black or African-American, 30% Hispanic or Latino, and 47% White.

    Health and Safety Overview
    • The crime rate is 8.1 per 100 people which is very high compared to other cities.
      • Violent Crime: 2.16 incidents per 100 people
      • Property Crime: 4.69 incidents per 100 people
      • Drug-Related Crime: 0.76 incidents per 100 people
    • The average life expectancy in zip code is 77.79 years old, which is average compared to other zip codes.
    • Air Quality: Good Days 137.0, Moderate Days 64.0, Unhealthy for Sensitive Groups Days 12.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0

    Click the button above to explore the neighborhood

    Supermarkets

    Kroger
    0.2 miles away
    Walmart Supercenter
    0.5 miles away
    Costco
    1.3 miles away
    Aldi
    1.7 miles away
    Tom Thumb 3560
    1.9 miles away

    Transportation

    LBJ/Central
    0.6 miles away
    Forest Lane
    0.7 miles away
    Walnut Hill
    2.1 miles away
    Spring Valley
    2.2 miles away
    LBJ/Skillman
    2.3 miles away

    Bus Stations

    28979
    1.3 miles away
    17835
    1.6 miles away

    Banks

    Chase
    0.1 miles away
    Wells Fargo
    1.2 miles away
    Bank of America
    1.9 miles away
    Bank of Texas
    2.0 miles away
    Frost Bank
    2.5 miles away

    Hospitals

    Forest Park Medical Center
    1.0 miles away
    Medical City Dallas
    1.3 miles away
    Medical City Green Oaks Hospital
    1.3 miles away
    The T. Boone Pickens Center for Hospice and Palliative Care
    1.5 miles away
    Texas Health Presbyterian Hospital Dallas
    2.0 miles away

    Pharmacies

    CVS Pharmacy
    0.7 miles away
    Walgreens
    2.5 miles away
    ParkLane Pharmacy
    2.8 miles away
    Walmart Pharmacy
    3.3 miles away
    Dougherty's Pharmacy
    3.4 miles away

    Dentists

    Lovers Lane Dental Associates
    2.4 miles away
    Orthodontic Specialists of Dallas PA
    2.5 miles away
    Archpoint Implant Denstistry
    2.9 miles away
    Dental Loft
    2.9 miles away
    Yen Dentistry
    3.1 miles away

    Parks

    Hamilton Park
    0.9 miles away
    Timberleaf Park
    1.0 miles away
    Orbiter Park
    1.0 miles away
    Northwood Park
    1.1 miles away
    Harry Moss Park
    1.2 miles away

    None Found

    Shopping

    Park Lane
    2.7 miles away
    NorthPark Center
    3.1 miles away
    Galleria Dallas
    4.3 miles away
    Turtle Creek Village
    7.2 miles away
    Collin Creek Mall
    7.3 miles away

    Culture

    Biblical Arts Center
    3.2 miles away
    The Winston School Arts Building
    3.7 miles away
    Berkner Auditorium
    3.7 miles away
    Martin Lawrence Galleries
    4.3 miles away
    McFarlin Memorial Auditorium
    5.0 miles away

    Restaurants

    Yama Sushi Japanese Restaurant
    0.0 miles away
    Cheddar's
    0.5 miles away
    Olive Garden
    0.5 miles away
    Red Lobster
    0.5 miles away
    Outback Steakhouse
    0.5 miles away

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    Google map of The Highlands Guest Care Center

    Disclaimer

    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.


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    By clicking "Get Exact Costs" you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.



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