📞 Call for pricing and availability: (800) 780-8101

Symphony Of Crestwood

14255 South Cicero Avenue, Crestwood, IL 60445

Memory Care Nursing Home Rehabilitation
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For Pricing & Availability

(800) 780-8101

To Reach a Resident

(708) 371-0400

Estimated Pricing

Studio
Estimated $7,381

Price Comparison

  • Average City Price: $7,380
  • Average State Price: $6,348
  • Average National Price: $5,673


  • Symphony Of Crestwood Description

    Symphony Of Crestwood is a community that offers memory care, nursing care and rehabilitation and is located in the town of Crestwood, Illinois. Residents who live at the facility are able to choose from a range of studio, suite and semi-private or share or companion room layouts.

    The community has an average rating of 6.3 out of 10 making it the 2nd highest rated community in the city out of 5 communities. See more information on reviews.

    The Nursing Home at this community has a 1 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.

    To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.

    For pricing & availability call (800) 780-8101


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    Care Types at Community

    This community offers the following types of care

    Memory Care

    Memory care offers specialized support for seniors with Alzheimer's and dementia, focusing on safety, personalized care, and enhancing life quality.

    View other Memory Care communities in Crestwood

    Nursing Home

    Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.

    View other Nursing Home communities in Crestwood


    Community Reviews

    5.8
    Symphony Of Crestwood
    Based on My Caring Plan's proprietary scoring, including 80 reviews across the web

    Ranking

  • Ranking in City: 2 out of 5 communities in Crestwood
  • Ranking in State: 1312 out of 1473 communities in IL
  • Activities B

    Facility and Grounds B

    Care B

    Staff B

    Cleanliness B



    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    Negative Reviews:

    • Multiple complaints about lack of communication and care, with reports of patients being neglected, left in dirty conditions, and not receiving timely medical attention.
    • Issues with facility cleanliness, including unpleasant odors and unclean rooms.
    • Difficulties in reaching staff by phone, with calls being unanswered or disconnected.
    • Reports of unprofessional behavior from staff and management, including rudeness and lack of responsiveness to concerns.
    • Several instances of safety concerns, including patients falling and not being properly monitored.
    • Complaints about the quality of food and overall nutrition provided.

    Positive Reviews:

    • Some visitors and residents noted friendly and accommodating staff, with specific employees being praised for their professionalism.
    • Positive remarks about the facility's appearance, particularly the main floor and patient rooms being described as bright and open.
    • Instances of staff being attentive and responsive to specific requests, such as changing soiled linens promptly.
    • Testimonials from residents and their families expressing satisfaction with the care received and recommending the facility to others.
    • Comments on improvements made under new ownership, including efforts to enhance customer service and resident care.

    Mixed Reviews:

    • While there are reports of significant neglect and mismanagement, some reviews highlight satisfactory experiences and improvements in care and facility management.
    • The facility's reputation seems to be in a state of flux, with some recognizing efforts to address past issues, but many expressing serious concerns about the quality of care and safety.


    Reviews

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    Health

    24-Hour Skilled Nursing Services

    7-Day Physical, Occupational and Speech Therapies

    Cognitive and Memory Enhancement

    Board-certified Physicians in Rehabilitation Medicine

    Fully Licensed Physical Therapists and Physical Therapy Assistants

    Registered Occupational Therapists and Certified Occupational Therapy Assistants


    Services

    Social Services

    Housekeeping

    Discharge Planner

    Nurses

    Certified Nurse Assistants

    Case Managers


    Activities

    Daily Exercise Groups

    Fine Motor Skill Enriching Activities

    Music, Art, Pet Therapies

    Family Support Groups and Education

    Recreation and Daily Activities

    Religious Services / Spiritual Activities


    Community Amenities

    On-Site Laundry Services


    Room Amenities

    Private and Semi-Private Suites

    Complimentary Wireless Internet

    Bedside Telephones


    Dining

    Home-Like Dining

    Fine Dining

    Dietitians



    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 1
    Health inspection rating: 1
    Staffing rating: 1
    Quality measure rating: 3
    Long-term quality measure rating: 5
    Short-term quality measure rating: 1


    Nursing Home Overview

    Participation date: June 1, 1992
    Ownership type: For Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 297
    Total current residents: 162
    Facility is located in a hospital: No
    Automatic sprinkler system: Yes
    Resident and family council: Resident


    Facility Incident, Complaints and Fines

    Number of facility incidents: 2
    Number of substantiated complaints: 52
    Number of payment denials: 1
    Number of fines: 5
    Total cost of fines: $135710


    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Health Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2023-06-05 2023-06-06 J Freedom from Abuse, Neglect, and Exploitation Deficiencies Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    2023-06-05 2023-06-16 D Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2023-06-05 2023-06-06 J Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2023-03-31 2023-04-06 D Quality of Life and Care Deficiencies Provide care and assistance to perform activities of daily living for any resident who is unable.
    2023-03-31 2023-04-06 D Environmental Deficiencies Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    2023-03-10 2023-03-24 E Freedom from Abuse, Neglect, and Exploitation Deficiencies Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    2023-02-06 2023-02-15 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2023-01-22 2023-02-06 E Environmental Deficiencies Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    2022-11-29 2022-12-15 G Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2022-11-29 2022-12-15 D Quality of Life and Care Deficiencies Provide safe and appropriate respiratory care for a resident when needed.
    2023-03-10 2023-03-24 D Resident Rights Deficiencies Reasonably accommodate the needs and preferences of each resident.
    2023-03-10 2023-03-24 D Resident Rights Deficiencies Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    2023-03-10 2023-03-24 E Resident Assessment and Care Planning Deficiencies Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    2023-03-10 2023-03-24 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2023-03-10 2023-03-24 E Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2023-03-10 2023-03-24 D Quality of Life and Care Deficiencies Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    2023-03-10 2023-03-24 D Quality of Life and Care Deficiencies Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    2023-03-10 2023-03-24 F Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2023-03-10 2023-03-24 G Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2022-07-19 2022-08-09 D Resident Rights Deficiencies Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    2022-07-19 2022-08-09 D Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2022-07-19 2022-08-09 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2022-04-26 2022-05-10 D Quality of Life and Care Deficiencies Provide safe, appropriate pain management for a resident who requires such services.
    2022-04-26 2022-05-10 G Quality of Life and Care Deficiencies Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
    2021-12-15 2022-01-07 G Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2021-10-07 2021-10-21 D Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2021-08-09 2021-08-18 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    2021-08-09 2021-08-18 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2022-03-31 2022-04-20 D Resident Assessment and Care Planning Deficiencies Ensure services provided by the nursing facility meet professional standards of quality.
    2022-03-31 2022-04-20 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2022-03-31 2022-04-20 E Pharmacy Service Deficiencies Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    2022-03-31 2022-04-20 E Pharmacy Service Deficiencies Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    2022-03-31 2022-04-20 D Pharmacy Service Deficiencies Ensure medication error rates are not 5 percent or greater.
    2022-03-31 2022-04-20 D Pharmacy Service Deficiencies Ensure that residents are free from significant medication errors.
    2022-03-31 2022-04-20 E Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2022-03-31 2022-04-20 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-04-13 2021-05-05 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    2021-03-23 2021-04-16 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2021-01-25 2021-02-09 D Quality of Life and Care Deficiencies Provide care and assistance to perform activities of daily living for any resident who is unable.
    2021-01-13 2021-02-05 D Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2021-01-13 2021-02-05 D Quality of Life and Care Deficiencies Provide safe, appropriate dialysis care/services for a resident who requires such services.
    2021-01-13 2021-02-05 D Pharmacy Service Deficiencies Ensure medication error rates are not 5 percent or greater.
    2021-01-13 2021-02-05 D Pharmacy Service Deficiencies Ensure that residents are free from significant medication errors.
    2021-01-13 2021-02-05 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2020-12-18 2021-01-19 E Quality of Life and Care Deficiencies Provide care and assistance to perform activities of daily living for any resident who is unable.
    2020-12-18 2021-01-19 G Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2020-12-18 2021-01-19 G Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2020-12-18 2021-01-19 G Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2020-12-18 2021-01-19 D Quality of Life and Care Deficiencies Provide enough food/fluids to maintain a resident's health.
    2020-12-18 2021-01-19 G Quality of Life and Care Deficiencies Provide safe, appropriate pain management for a resident who requires such services.
    2020-12-18 2021-01-19 E Nursing and Physician Services Deficiencies Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    2020-12-18 2021-01-19 E Environmental Deficiencies Make sure that a working call system is available in each resident's bathroom and bathing area.
    2019-10-03 2019-10-18 E Resident Rights Deficiencies Reasonably accommodate the needs and preferences of each resident.
    2019-10-03 2019-10-18 D Quality of Life and Care Deficiencies Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    2019-10-03 2019-10-18 D Quality of Life and Care Deficiencies Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    2019-10-03 2019-10-18 D Infection Control Deficiencies Provide and implement an infection prevention and control program.

    Fines

    Fine Date Fine Amount
    2020-12-18 $5,000
    2022-03-31 $15,000
    2022-07-19 $15,000
    2022-11-29 $37,410
    2023-03-10 $63,300

    Denials

    Denial Date Payment Denial Days
    2020-12-18 18

    What is in the Neighborhood

    General Area Overview
    • The closest city is Crestwood which is 0.8 miles away and has a population of 10,984 (small town).
    • The average income is $51,679, which is low compared to other zip codes.
    • Weather
      • High Temperature: 78
      • Low Temperature: 27
      • Average Temperature: 53.3
      • Day Breakdown: The area gets 148 days of rain, 40 days of snow and 175 days of sun
      • Precipitation: 2.0 inches a year

    Health and Safety Overview
    • The crime rate is 4.23 per 100 people which is average compared to other cities.
      • Violent Crime: 0.86 incidents per 100 people
      • Property Crime: 2.47 incidents per 100 people
      • Drug-Related Crime: 0.02 incidents per 100 people
    • The average life expectancy in zip code is 77.83 years old, which is average compared to other zip codes.
    • Air Quality: Good Days 157.0, Moderate Days 109.0, Unhealthy for Sensitive Groups Days 7.0, Unhealthy Days 1.0, Very Unhealthy Days 0.0, Hazardous Days 0.0

    Click the button above to explore the neighborhood

    Supermarkets

    Berkot's Super Foods
    0.5 miles away
    Walmart Supercenter
    1.0 miles away
    ALDI
    1.5 miles away
    Food 4 Less
    2.2 miles away
    Jewel-Osco
    2.3 miles away

    Transportation

    Midlothian
    1.4 miles away

    Bus Stations

    Cicero & 143rd Street
    0.0 miles away
    Cicero & Midlothian Turnpike
    0.4 miles away
    Cicero & 147th Street
    0.5 miles away
    Cicero & 135th Street
    0.9 miles away
    Cicero & 151st Street
    1.1 miles away

    Banks

    AJ Smith Federal Savings Bank
    0.6 miles away
    South Division Credit Union
    0.7 miles away
    First Midwest Bank
    0.9 miles away
    Chase
    1.0 miles away
    Bank of America
    1.4 miles away

    Hospitals

    Oak Forest Health Center
    2.1 miles away
    MetroSouth Medical Center
    3.5 miles away
    Ingalls Memorial Hospital
    4.3 miles away
    Palos Hospital
    4.5 miles away
    South Suburban Hospital
    4.9 miles away

    Pharmacies

    Walgreens
    0.7 miles away
    CVS Pharmacy
    1.2 miles away

    Dentists

    Family Dental Care
    4.3 miles away
    Thomas A. Swingler DDS
    5.0 miles away
    Orland Smiles
    5.7 miles away
    Eldridge & Eldridge Dental Group
    6.2 miles away
    The Center for Dental Excellence
    7.2 miles away

    Parks

    Caesar Park
    0.4 miles away
    Bremen Heights Park
    0.4 miles away
    Walker Park
    0.6 miles away
    Midlothian
    1.0 miles away
    Heritage Park
    1.1 miles away

    Places of Worship

    Roberts Temple Church of God in Christ
    14.2 miles away

    Shopping

    Orland Square Mall
    5.7 miles away
    Hyde Park Shopping Center
    13.6 miles away
    Kimbark Plaza
    13.6 miles away
    Little Village Discount Mall
    14.6 miles away
    International Plaza Shopping Center
    16.6 miles away

    Culture

    Beverly Art Center
    4.9 miles away
    Country Club Hills Ampiheater
    5.3 miles away
    Hollywood Casino Amphitheatre
    6.4 miles away
    Art a la Carte
    8.3 miles away
    Thai Culture Center
    9.0 miles away

    Restaurants

    Bartolinis Restaurant Catering and Banquets
    0.9 miles away
    IHOP
    1.4 miles away
    Applebee's
    1.5 miles away
    Posen Grill
    2.1 miles away
    Royalberry Wafflehouse
    2.8 miles away

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    Google map of Symphony Of Crestwood

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    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.


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