Spring Oak Of Toms River

Positive Experiences:

• Many families have had positive experiences, citing the staff's thoughtfulness and kindness, especially in the assisted living and memory care units.
• Residents have been described as happy and well-cared for, with the facility being clean and inviting.
• Staff, including specific members mentioned for their exceptional service, have been praised for their caring nature and professionalism.
• The sense of community, activities, and the overall environment have been highlighted as reasons for satisfaction.

Negative Experiences:

• There have been reports of neglect, including a serious incident involving a resident's health condition worsening due to alleged inattention.
• Concerns about theft and unresponsiveness to resident needs have been raised.
• Some reviews criticized the facility for prioritizing profit over resident care, particularly in pushing for more expensive care levels than necessary.
• Unprofessional behavior by staff and management, including poor communication and inappropriate conduct, has been mentioned.

Mixed Reviews:

• While many reviews praise the staff and facility, others highlight significant areas of concern, suggesting a varied experience among residents and their families.
• Food quality and choice have received mixed feedback, with some residents not always satisfied with the options available.