📞 Call for pricing and availability: (800) 780-8101

Promedica Skilled Nursing Phe

7850 West College Drive, Palos Heights, IL 60463

Nursing Home
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For Pricing & Availability

(800) 780-8101

To Reach a Resident

(708) 361-6990

Estimated Pricing

Studio
Estimated $7,675

Price Comparison

  • Average City Price: $8,495
  • Average State Price: $8,401
  • Average National Price: $7,508


  • Promedica Skilled Nursing Phe Description

    Promedica Skilled Nursing Phe is a community that offers nursing care and is located in the town of Palos Heights, Illinois. Residents who live at the facility are able to choose from a range of studio and semi-private or share or companion room layouts.

    The community has an average rating of 6.7 out of 10 making it the 4th highest rated community in the city out of 5 communities. See more information on reviews.

    The Nursing Home at this community has a 2 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.

    To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.

    For pricing & availability call (800) 780-8101


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    Care Types at Community

    This community offers the following types of care

    Nursing Home

    Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.

    View other Nursing Home communities in Palos Heights


    Community Reviews

    6.7
    Promedica Skilled Nursing Phe
    Based on My Caring Plan's proprietary scoring, including 69 reviews across the web

    Ranking

  • Ranking in City: 4 out of 5 communities in Palos Heights
  • Ranking in State: 1172 out of 1473 communities in IL
  • Food and Dining B

    Facility and Grounds B

    Care B

    Staff A

    Cleanliness A



    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    Negative Experiences:

    • One reviewer expressed disgust after their mother was prematurely discharged despite being in too much pain to walk, later discovering she had a compound fracture requiring surgery.
    • Another reviewer reported a negative experience where their mother developed three infections due to negligence in changing her catheter and properly cleaning her IV port.
    • A reviewer described the facility as a "terrible unsafe chaotic mess," citing an incident where incorrect medication was almost administered and poor wound care was provided.
    • Complaints about the facility needing a major overhaul and management issues were mentioned, including a lack of communication with family members.
    • One reviewer noted their mother hadn't received a sponge bath in a week, indicating potential neglect.

    Positive Experiences:

    • Several reviewers praised the staff for being wonderful, caring, and professional, specifically mentioning therapists, nurses, aides, social workers, and the housekeeping staff.
    • Personal stories highlighted how staff members went above and beyond to accommodate family visits and provide compassionate care during difficult times.
    • One reviewer appreciated the facility for taking excellent care of their grandfather for five years, noting the staff's understanding and support.
    • Another reviewer recommended the facility based on their mother's positive experience with therapy and care, which enabled her to return home.
    • Avantara was commended for its professional and compassionate service, with specific staff members being acknowledged for their exceptional care and assistance.

    Mixed Experiences:

    • One reviewer had a generally positive stay but criticized the meal service and the quality of the food, suggesting improvements could be made.
    • Another review mentioned staffing issues, particularly a shortage of CNAs, but also highlighted the caring and compassionate nature of certain staff members.


    Reviews

    Maria D
    Feb. 16, 2023 My Caring Plan Icon

    Don’t believe anything you read on this site. My mother was a victim of abuse and neglect at Arden Courts owned by ProMedica in Palos Heights. The director could not explain how it happened and the staff was inadequately trained. I wrote them up to the IDPH. I moved her out after two monthz. Imagine what more cuts, bruises, more hygiene practices would have occurred if I was not her Advocate and daughter.


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    Health

    Therapists

    Short-term rehabilitation

    Hospice care

    Hospice services

    Health services

    Skilled nursing care


    Services

    Housekeeping services

    Laundry and linen service


    Activities

    Lounges and activity areas

    Games


    Community Amenities

    Lounges and activity areas


    Room Amenities

    Private or semi-private rooms

    TVs and Internet Access

    Phone for each guest/resident


    Dining

    Full-service dining options

    Good nutrition

    Well-balanced meals

    Dietary needs

    Reduced-fat

    Low-calorie



    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 2
    Health inspection rating: 2
    Staffing rating: 2
    Quality measure rating: 2
    Long-term quality measure rating: 2
    Short-term quality measure rating: 2


    Nursing Home Overview

    Participation date: March 15, 1989
    Ownership type: For Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 184
    Total current residents: 127
    Facility is located in a hospital: No
    Automatic sprinkler system: Yes
    Resident and family council: Resident


    Facility Incident, Complaints and Fines

    Number of facility incidents: 7
    Number of substantiated complaints: 26
    Number of payment denials: 3
    Number of fines: 6
    Total cost of fines: $210355


    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2023-03-08 2023-03-17 E Smoke Deficiencies Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    2023-03-08 2023-03-17 E Smoke Deficiencies Provide properly protected cooking facilities.
    2023-03-08 2023-03-17 F Smoke Deficiencies Have approved installation, maintenance and testing program for fire alarm systems.
    2023-03-08 2023-03-17 F Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2023-03-08 2023-03-17 E Smoke Deficiencies Properly select, install, inspect, or maintain portable fire extinguishes.
    2023-03-08 2023-03-17 E Smoke Deficiencies Install smoke barrier doors that can resist smoke for at least 20 minutes.
    2023-03-08 2023-03-17 E Gas, Vacuum, and Electrical Systems Deficiencies Ensure proper usage of power strips and extension cords.
    2023-03-08 2023-03-17 E Gas, Vacuum, and Electrical Systems Deficiencies Ensure proper storage of liquid oxygen.
    2022-01-13 2022-02-11 F Emergency Preparedness Deficiencies Address patient/client population and determine types of services needed.
    2022-01-13 2022-02-11 F Emergency Preparedness Deficiencies Address subsistence needs for staff and patients.
    2022-01-13 2022-02-11 F Emergency Preparedness Deficiencies Establish policies and procedures for medical documentation.
    2022-01-13 2022-02-11 F Emergency Preparedness Deficiencies Establish policies and procedures for volunteers.
    2022-01-13 2022-02-11 F Emergency Preparedness Deficiencies Create arrangements with other facilities to receive patients.
    2022-01-13 2022-02-11 F Emergency Preparedness Deficiencies List the names and contact information of those in the facility.
    2022-01-13 2022-02-11 F Emergency Preparedness Deficiencies Provide primary/alternate means for communication.
    2022-01-13 2022-02-11 F Emergency Preparedness Deficiencies Provide family notifications of emergency plan.
    2022-01-13 2022-02-11 F Emergency Preparedness Deficiencies Establish staff and initial training requirements.
    2022-01-13 2022-02-11 E Egress Deficiencies Keep aisles, corridors, and exits free of obstruction in case of emergency.
    2022-01-13 2022-02-11 E Egress Deficiencies Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
    2022-01-13 2022-02-11 E Egress Deficiencies Have stairways and smokeproof enclosures used as exits that meet safety requirements.
    2022-01-13 2022-02-11 E Smoke Deficiencies Provide properly protected cooking facilities.
    2022-01-13 2022-02-11 E Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2022-01-13 2022-02-11 E Gas, Vacuum, and Electrical Systems Deficiencies Ensure proper storage of liquid oxygen.
    2019-11-13 2019-12-06 F Emergency Preparedness Deficiencies Establish policies and procedures for sheltering.
    2019-11-13 2019-12-06 F Emergency Preparedness Deficiencies Provide family notifications of emergency plan.
    2019-11-13 2019-12-06 F Emergency Preparedness Deficiencies Establish emergency prep training and testing.
    2019-11-13 2020-02-01 F Emergency Preparedness Deficiencies Conduct testing and exercise requirements.
    2019-11-13 2019-12-06 F Smoke Deficiencies Have approved installation, maintenance and testing program for fire alarm systems.
    2019-11-13 2019-12-06 E Smoke Deficiencies Install an approved automatic sprinkler system.
    2019-11-13 2019-12-06 F Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2019-11-13 2019-12-06 E Gas, Vacuum, and Electrical Systems Deficiencies Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

    Health Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2023-06-22 2023-07-02 D Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2023-02-15 2023-02-25 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2023-02-15 2023-02-25 D Pharmacy Service Deficiencies Ensure that residents are free from significant medication errors.
    2023-01-27 2023-02-07 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    2023-01-27 2023-02-07 D Quality of Life and Care Deficiencies Provide care and assistance to perform activities of daily living for any resident who is unable.
    2023-01-27 2023-02-07 D Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2023-01-27 2023-02-07 D Environmental Deficiencies Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    2022-09-01 2022-09-20 D Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2023-03-02 2023-03-23 D Resident Rights Deficiencies Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    2023-03-02 2023-03-23 E Resident Assessment and Care Planning Deficiencies Ensure services provided by the nursing facility meet professional standards of quality.
    2023-03-02 2023-03-23 G Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2023-03-02 2023-03-23 G Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2023-03-02 2023-03-23 D Pharmacy Service Deficiencies Ensure medication error rates are not 5 percent or greater.
    2023-03-02 2023-03-23 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2022-07-07 2022-07-15 E Resident Rights Deficiencies Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    2022-02-19 2022-03-08 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2022-02-19 2022-03-08 G Nursing and Physician Services Deficiencies Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    2021-11-10 2021-12-01 E Pharmacy Service Deficiencies Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    2022-01-13 2022-02-18 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2022-01-13 2022-02-18 D Quality of Life and Care Deficiencies Provide safe, appropriate pain management for a resident who requires such services.
    2022-01-13 2022-02-18 E Pharmacy Service Deficiencies Ensure medication error rates are not 5 percent or greater.
    2022-01-13 2022-02-18 E Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2022-01-13 2022-02-18 F Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2022-01-13 2022-02-18 D Infection Control Deficiencies Develop and implement policies and procedures for flu and pneumonia vaccinations.
    2022-01-13 2022-02-18 D Pharmacy Service Deficiencies Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    2020-11-05 2020-11-24 F Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-07-31 2021-08-12 D Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2021-07-09 2021-07-30 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    2021-07-09 2021-07-30 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    2021-07-09 2021-07-30 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Respond appropriately to all alleged violations.
    2021-05-07 2021-06-24 G Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2021-02-18 2021-02-24 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2021-01-21 2021-02-24 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Respond appropriately to all alleged violations.
    2021-01-21 2021-02-24 E Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2021-01-21 2021-02-24 G Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2020-11-10 2020-11-30 D Resident Rights Deficiencies Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    2020-11-10 2021-02-25 G Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2020-11-10 2021-02-25 G Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2019-11-07 2019-12-06 D Pharmacy Service Deficiencies Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    2019-11-07 2019-12-06 D Pharmacy Service Deficiencies Ensure medication error rates are not 5 percent or greater.
    2019-11-07 2019-12-06 D Nutrition and Dietary Deficiencies Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Fines

    Fine Date Fine Amount
    2018-07-25 $44,800
    2020-05-19 $19,095
    2020-11-05 $141,716
    2021-05-07 $18,650
    2021-05-07 $12,123
    2021-12-13 $650
    2022-01-13 $20,000
    2022-01-13 $13,000
    2022-03-07 $987
    2023-02-15 $41,880

    Denials

    Denial Date Payment Denial Days
    2020-11-05 85
    2021-05-07 19
    2022-01-13 10

    What is in the Neighborhood

    General Area Overview
    • The closest city is Palos Heights which is 1.0 miles away and has a population of 12,545 (small town).
    • The average income is $108,014, which is very high compared to other zip codes.
    • Weather
      • High Temperature: 78
      • Low Temperature: 27
      • Average Temperature: 53.8
      • Day Breakdown: The area gets 148 days of rain, 41 days of snow and 175 days of sun
      • Precipitation: 2.0 inches a year

    Health and Safety Overview
    • The crime rate is 2.75 per 100 people which is low compared to other cities.
      • Violent Crime: 0.34 incidents per 100 people
      • Property Crime: 1.19 incidents per 100 people
      • Drug-Related Crime: 0.26 incidents per 100 people
    • The average life expectancy in zip code is 77.83 years old, which is average compared to other zip codes.
    • Air Quality: Good Days 157.0, Moderate Days 109.0, Unhealthy for Sensitive Groups Days 7.0, Unhealthy Days 1.0, Very Unhealthy Days 0.0, Hazardous Days 0.0

    Click the button above to explore the neighborhood

    Supermarkets

    Jewel-Osco
    1.4 miles away
    Fairplay
    1.8 miles away
    ALDI
    3.2 miles away
    Mariano's
    3.5 miles away
    Mariano's Fresh Market
    3.8 miles away

    Transportation

    Palos Heights
    0.5 miles away
    Palos Park
    0.6 miles away
    Worth
    1.4 miles away

    Bus Stations

    Harlem & 115th Street
    0.9 miles away
    111th Street & SW Hwy EB
    1.0 miles away
    111th Street & Roberts
    1.0 miles away
    111th Street & SW Hwy WB
    1.0 miles away
    Harlem & 111th Street
    1.2 miles away

    Banks

    Chase
    2.9 miles away
    Bank of America
    3.3 miles away
    U.S. Bank
    3.4 miles away
    First American Bank
    3.6 miles away
    First Midwest Bank
    3.7 miles away

    Hospitals

    Palos Hospital
    0.3 miles away
    Advocate Christ Medical Center
    5.1 miles away
    Advocate Children's Hospital
    5.3 miles away
    Oak Forest Health Center
    6.4 miles away
    Little Company of Mary Hospital
    6.8 miles away

    Pharmacies

    CVS Pharmacy
    0.1 miles away
    Walgreens
    1.0 miles away

    Dentists

    Family Dental Care
    4.0 miles away
    Orland Smiles
    4.4 miles away
    Thomas A. Swingler DDS
    4.5 miles away
    Eco Dental
    7.0 miles away
    Alta Dental
    8.7 miles away

    Parks

    Community Park
    0.1 miles away
    Lake Katherine Nature Center & Botanic Gardens
    0.2 miles away
    Lakeview Park
    0.2 miles away
    Altman Park
    0.4 miles away
    Palmer Park
    0.8 miles away

    Places of Worship

    Roberts Temple Church of God in Christ
    13.9 miles away

    Shopping

    Orland Square Mall
    4.1 miles away
    International Plaza Shopping Center
    11.8 miles away
    Little Village Discount Mall
    12.9 miles away
    Oakbrook Center
    13.8 miles away
    Kimbark Plaza
    14.1 miles away

    Culture

    Thai Culture Center
    5.6 miles away
    Art a la Carte
    6.7 miles away
    Beverly Art Center
    6.8 miles away
    Ephraim Bajar Cultural Center
    8.9 miles away
    Hollywood Casino Amphitheatre
    9.2 miles away

    Restaurants

    Pizza Hut
    1.0 miles away
    Harvest Room
    1.3 miles away
    Lou Malnati's Pizzeria
    1.4 miles away
    Waldo Cooney's Pizza
    1.6 miles away
    Krapil's Great Steak
    1.9 miles away

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    Google map of Promedica Skilled Nursing Phe

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    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.


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    By clicking "Get Exact Costs" you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.



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