Prestige Assisted Living At Kalispell

Positive Reviews:

• Many reviewers have had excellent experiences with Prestige, highlighting the caring and dedicated staff, especially the community relations director.
• Residents are treated like family, with a variety of activities to keep them engaged and active.
• The facility is praised for its high-quality care, cleanliness, and the serious approach to COVID-19 precautions to protect residents.
• Staff members, including those in management, are described as amazing, kind, and compassionate, contributing to a positive working environment.
• Several reviewers specifically mentioned the warmth, compassion, understanding, and empathy of the staff, making it a preferred choice for their loved ones.
• The facility is recommended for its reasonable rent and care fees, cleanliness, and the opportunity for social interaction among residents.
• Special events like Halloween parties and birthday celebrations are highlighted as examples of the facility's engaging and friendly atmosphere.

Negative Reviews:

• Some reviewers express dissatisfaction with the facility's management, citing a focus on profit over care and instances of verbal abuse from some staff members.
• Concerns were raised about the lack of interaction and constant lockdowns for residents, poor training for employees, and inconsistent information.
• There were complaints about being overcharged for services not provided, misplaced medication orders, and a general lack of empathy and support from management.

Overall:

While many reviews of Prestige are overwhelmingly positive, praising the staff's care and the facility's environment, there are significant concerns raised by some regarding management practices and the quality of care. Prospective residents and their families may want to consider these reviews carefully and possibly visit the facility to form their own opinions.